FAQs
What are the primary responsibilities of a Guest Services Supervisor?
A Guest Services Supervisor oversees the Front Office operation, ensures high service standards, seeks guest feedback, maximizes room occupancy, monitors team performance, and manages staff training and recruitment.
What qualifications are required for the Guest Services Supervisor position?
Candidates should have previous supervisory experience in Guest Services within the hotel, leisure, or retail sector, a high level of IT proficiency, strong commercial awareness, and excellent leadership and communication skills.
Is previous management experience necessary for this role?
Yes, previous supervisory experience in Guest Services is required.
How does the role of a Guest Services Supervisor contribute to guest experiences?
The Supervisor contributes by ensuring that Team Members are well-informed and prepared to provide exceptional service to guests, as well as by creating a positive first impression.
Will I need to collaborate with other hotel departments?
Yes, maintaining good communication and working relationships with all hotel departments is a key responsibility of the Guest Services Supervisor.
What skills are essential for success as a Guest Services Supervisor?
Essential skills include leadership, interpersonal communication, commercial awareness, the ability to work under pressure, and a commitment to delivering high customer service.
Are Guest Services Supervisors expected to manage staff performance issues?
Yes, Guest Services Supervisors are responsible for managing staff performance issues in compliance with company policies and procedures.
Will I need to train new team members?
Yes, assisting in the recruiting, managing, training, and developing of the Reception Team is part of the role.
Is there flexibility in work hours for this position?
Yes, flexibility to respond to a variety of work situations is required.
What is the workplace culture like at Hilton?
Hilton fosters a culture dedicated to exceptional guest experiences, uniting Team Members around a vision of hospitality, warmth, and remarkable service.