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Gym Receptionist - FIVE Jumeirah Village

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FIVE Hotels and Resorts

Sep 20

Applications are closed

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

Requirements

  • Previous experience in the Gym and Spa Industry will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.
  • Creative Solutions and takes Ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
  • Becomes an integral part of the FIVE Tribe, constantly pushing boundaries and setting new standards as a dedicated ‘FIVER.’
  • Strong familiarity with and understanding of how to Safely Use and Maintain gym equipment.
  • Comprehensive understanding of Health and Safety Regulations, Safety Standards, and Best Practices in Gym and Spa Operations.
  • Executes tasks with a Commitment to Safety, exercising prudence and maintaining an organised work environment to ensure a Secure and Tranquil experience for Guests.
  • Remarkable Time Management and Multi-Tasking skills to deliver a ‘FIVE-Star’ Experience for our Guests, even under pressure.
  • A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

Responsibilities

  • Answers telephone calls Promptly and with ‘FIVE-Styled’ flair, providing Guests with Precise information.
  • Handles Guests' questions and concerns with Utmost Professionalism and Courtesy, setting the Gold Standard in Luxury Service.
  • Provides Bespoke guidance to Guests regarding the Procedures at the Gym and Spa.
  • Assists in gathering Guest Feedback on Service Quality to elevate Service Standards to the Next Level.
  • Ensures that all check-in, check-out, and payment Procedures are Meticulously handled in accordance with FIVE’s Industry-Leading policies.
  • Opens and closes the Gym and Spa Punctually and Efficiently.
  • Maintains comprehensive Records of all Guests.
  • Maintains a Lavish Reception area that is Impeccably Clean and Welcoming for Guests.
  • Ensures a Stunning Front Desk area that is clean, organised, and conducive to Smooth movement.
  • Monitors and Reports Maintenance needs Promptly to ensure all Gym and Spa operations are Top-Notch.
  • Promotes Award-Winning Spa Services actively, including spa treatments, services, sessions, and retail products, along with programmes, promotions, and discounts.

FAQs

What is the primary role of a Gym Receptionist at FIVE Jumeirah Village?

The primary role of a Gym Receptionist is to provide exceptional guest service, manage inquiries, handle check-in and check-out procedures, maintain a welcoming reception area, and promote spa services while ensuring a safe and organised environment.

What qualifications or experience are preferred for this position?

Previous experience in the Gym and Spa industry is advantageous, along with a strong commitment to luxury service standards and familiarity with health and safety regulations in gym operations.

Is there a specific skill set that is crucial for success in this role?

Yes, essential skills include excellent communication, leadership, organizational abilities, remarkable time management, multi-tasking skills, and a hands-on ‘Can-Do!’ attitude.

What are the working hours for the Gym Receptionist position?

Working hours may vary and are typically aligned with the operation of the Gym and Spa, requiring punctuality in opening and closing procedures.

How does the role contribute to the overall guest experience at FIVE?

The Gym Receptionist plays a vital role by ensuring guests receive personalized attention, addressing their concerns with professionalism, and maintaining a clean and hospitable environment, thereby enhancing the luxury experience at FIVE.

Are there opportunities for career advancement within the company?

Yes, joining the FIVE Tribe provides opportunities for personal and professional growth in a dynamic and innovative environment, which can lead to career advancement.

Does the company promote a diverse and inclusive work environment?

Yes, FIVE Hotels and Resorts is committed to hiring a diverse workforce and fostering an inclusive environment, celebrating people from various backgrounds and cultures.

What is the company’s stance on sustainability?

FIVE Hotels and Resorts is a leader in sustainable luxury hospitality, with initiatives such as LEED Platinum certifications, running on solar power, and a strong commitment to environmental, social, and governance (ESG) practices.

What should I expect during the hiring process for this position?

Candidates can expect a thorough selection process that may include application review, interviews, and possibly practical assessments to evaluate skills and fit for the role.

Can I learn about the company's values and culture before applying?

Yes, potential candidates are encouraged to visit the FIVE Hotels and Resorts website to learn more about the company’s values, culture, and commitment to providing extraordinary guest experiences.

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FIVE Hotels and Resorts

Travel & Leisure
Industry
1001-5000
Employees
2017
Founded Year

Mission & Purpose

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations in the UAE and Europe are the epitome of Glamour and Experiential Luxury, and it currently includes FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich, FIVE LUXE, and in 2025, Destino Pacha Hotel Ibiza will transform into FIVE Ibiza. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.

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