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Halifax Bank - Customer Support - Swansea

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Lloyds Banking Group

Oct 12

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    People, HR & Administration
  • Swansea

Requirements

  • Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
  • The ability to quickly build relationships to give customers a fantastic experience.
  • The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
  • The commitment to deliver on your promises and going above and beyond for your customer.
  • A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
  • If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.

Responsibilities

  • You'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.
  • You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).
  • You'll learn to make the most of your best talent - helping people.
  • You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.
  • From Day 1 we'll provide all the training and support you'll need.
  • Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself.
  • Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.
  • Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
  • We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
  • We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

FAQs

What is the salary for the Customer Support position?

The salary for the Customer Support position is £23,500.

What are the working hours for this position?

The working hours are 35 hours a week, which includes Saturdays.

Is previous financial services experience required for this role?

No, previous financial services experience is not required.

What traits are important for a successful candidate in this role?

Crucially, a successful candidate should be a people person, able to build relationships, show empathy, and demonstrate a commitment to customer service.

What training and support will be provided?

From Day 1, all necessary training and support will be provided to help you succeed in your role.

Do I need a quiet space to work from home?

Yes, if working from one of our hybrid locations, you will need to meet our Homeworking criteria, which includes having a quiet, private room at home and a stable internet connection.

What types of benefits does Halifax Bank offer?

Benefits include a generous pension contribution, annual performance-related bonuses, share schemes, adaptable lifestyle benefits, 22 days of holiday plus bank holidays, and a range of wellbeing initiatives.

Is there a focus on diversity and inclusion within the company?

Yes, Halifax Bank is committed to building an inclusive organization that reflects modern society and celebrates diversity in all its forms.

How can I apply for this position?

You can apply for this position by following the application process outlined in the job listing. Please note that roles can close early due to high interest, so applying promptly is advisable.

Are reasonable adjustments made for disabled applicants during the recruitment process?

Yes, we are disability confident and offer to make reasonable adjustments during the recruitment process upon request.

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Lloyds Banking Group

Helping Britain Prosper

Finance
Industry
10,001+
Employees

Mission & Purpose

We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs. The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together. Our purpose is Helping Britain Prosper. We do this by creating a more sustainable and inclusive future for people and businesses, shaping finance as a force for good.

Culture & Values

  • People-first

    We put people first to go further for customers.

  • Bold

    We’re bold, we take action and innovate.

  • Inclusive

    We’re inclusive to value everyone.

  • Sustainable

    We champion sustainability to care for our planet.

  • Trust

    We trust each other to achieve more together.

Benefits

  • Flexible working

    A hybrid model and the ability to work flexibly is key to ensuring our colleagues can have both a rewarding career and a healthy work/life balance.

  • Health and wellbeing

    We encourage a culture of wellbeing and inclusivity, and provide a range of health and wellbeing services to meet the diverse needs of our colleagues.

  • Holiday allowance

    We offer a generous holiday allowance to enable you achieve a healthy work/life balance. You’ll be eligible for a minimum of 22 days holiday, rising to 30 days based on length of service and grade. Bank holidays are in addition to this, and you’ll have the opportunity to buy or sell the equivalent of a week’s holiday through our ‘Flex’ scheme.

  • Family leave

    From day one you’ll be able to have up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave. Shared parental leave is created when maternity or adoption leave is ended early. If you are an eligible partner you could receive up to 20 weeks of fully paid leave.

  • Flexible working

    A hybrid model and the ability to work flexibly is key to ensuring our colleagues can have both a rewarding career and a healthy work/life balance.

OpportunitiesView all

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