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Head of Aftersales

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Inchcape

Oct 30

Applications are closed

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development

Requirements

  • Previous experience in managerial role in a customer-oriented department
  • Ability to develop and monitor budgets
  • Previous experience in a target driven role
  • An understanding of marketing processes and development of pricing strategies
  • Up to date knowledge of vehicle and consumer legislation, trade practices and FCA regulations and duties
  • A customer focused approach
  • Excellent communication skills – with ability to negotiate and influence

Responsibilities

  • Meet key performance indicators and targets for the service and parts departments
  • Look for opportunities to increase efficiency of the Aftersales operation
  • Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustaining profitability
  • Work with your team to develop understanding and implementation of a customer focussed environment, setting clear targets for the team
  • Respond promptly to any customer complaints and ensure timely and correct resolution
  • Maintain rigorous control of costs, stock and budget
  • Ensure warranty procedures are followed correctly to ensure prompt recovery of monies due

FAQs

What is the basic salary for the Head of Aftersales position?

The basic salary is up to £66,500 per annum, depending on experience, plus OTE and great company benefits.

What are the working hours for this role?

The working hours for this position are 45 hours per week.

How many days of annual leave do employees receive?

Employees receive 33 days of annual leave, including bank holidays, which increases with length of service.

Are there any discounts offered to employees?

Yes, employees can access retail discounts, gym discounts, and car discounts for new and used purchases and servicing.

What kind of benefits does the company provide?

The company offers a range of benefits including cash healthcare plans, a cycle-to-work scheme, a flexible pension scheme, a Sharesave scheme, family-friendly policies, a wellbeing programme, and an internal colleague recognition system.

What qualifications are required for this position?

Previous experience in a managerial role in a customer-oriented department, ability to develop and monitor budgets, experience in a target-driven role, understanding of marketing processes, and excellent communication skills are required.

What does the Head of Aftersales do day to day?

The Head of Aftersales meets key performance indicators, looks for efficiency opportunities, enhances customer satisfaction, leads the team, resolves customer complaints, maintains cost control, and ensures warranty procedures are followed.

Is automotive knowledge essential for this role?

While automotive knowledge is beneficial, the company values a customer-focused approach and is open to candidates who may not have a deep passion for cars but align with the company's mission.

Can I advance my career within the company?

Yes, the company is committed to providing fantastic career opportunities and comprehensive training for personal and professional growth.

Are there any recognition programs for employees?

Yes, the company has an internal colleague recognition system to celebrate achievements.

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Inchcape

Automotive
Industry
10,001+
Employees

Mission & Purpose

Inchcape is the world's leading independent automotive distribution partner. We work with more than 40 of the world's most loved automotive brands to power better mobility, today and in the future. Our 14,500 team members work across 40 country markets in Asia, Australasia and the Pacific; Central and South America; Africa; Europe and the UK.

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