FAQs
What is the primary responsibility of the Head of Customer Experience & Commercial Strategy at Sandoz Iberia?
The primary responsibility is to design and implement go-to-market and customer experience strategies that deliver measurable and scalable impact while overseeing commercial excellence, digital, marketing, and customer service operations.
What qualifications are required for this role?
Candidates should have an academic background in business, marketing, or engineering (an MBA is an advantage), along with additional certifications in marketing or digital being highly valuable.
How many years of experience are needed for this position?
A minimum of 10 years of experience in commercial and operations management in senior positions is required.
What languages are required for this role?
Fluency in English and Spanish is required.
Is experience with digital technology important for this position?
Yes, there is a significant emphasis on managing digital technology, particularly in customer-facing applications and marketing technology (martech).
What kind of leadership experience is expected?
Candidates should have substantial experience in leading large and/or diverse multi-functional teams and managing senior stakeholder relationships.
What key insights should the role generate?
The role should generate differential intelligence insights about markets, competitors, and customers that address patient needs and improve patient outcomes.
Will the Head of Customer Experience & Commercial Strategy work with external partners?
Yes, building and maintaining internal and/or external networks is part of the responsibilities.
Is there a focus on innovation in customer engagement strategies?
Yes, the role involves seeking out and interpreting key trends in customer behavior to drive innovation for business growth.
What is Sandoz's commitment to diversity and inclusion?
Sandoz is committed to building an outstanding, inclusive work environment with diverse teams representative of the patients and communities they serve.