FAQs
What qualifications are required for the Head of IT Infrastructure position?
A Bachelor’s degree in Computer Science, Engineering, MIS, or equivalent work experience is required.
How much experience is needed for this role?
A minimum of 10+ years of experience in managing a large global IT team in companies with 10,000+ employees is required.
What technical expertise is expected from candidates?
Candidates should possess deep technical knowledge with hands-on experience in IAM (Okta, SailPoint, etc.), OS (macOS, Windows, Linux, etc.), Endpoint Management (Workspace One, Jamf, InTune, VDI, etc.), Vulnerability Management (Qualys, Tenable, etc.), Unified Communications (Zoom, Google Workspace, etc.), Service Management (ServiceNow, Jira, etc.), and IaaS (AWS, GCP, etc.).
What kind of work environment does this position offer?
This position follows a structured hybrid approach, allowing a combination of in-office and remote work.
Are there benefits provided as part of the employment?
Yes, employees receive a variety of perks, benefits, and options to maintain their physical, mental, emotional, and financial health, as well as support work-life balance.
What is the company's stance on diversity and inclusion?
Zoom is committed to diversity and inclusion, welcoming people of different backgrounds, experiences, abilities, and perspectives, and does not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or disability status.
How does Zoom handle accommodations for applicants with disabilities?
Applicants requiring accommodations due to a qualifying medical disability can submit an Accommodations Request Form, and someone from the team will reach out to assist.
Is project delivery experience necessary for this position?
Yes, exceptional, hands-on project delivery experience is a crucial requirement for candidates applying for this role.
What is the focus of Zoom's Information Technology team?
The team focuses on delivering customer happiness, enhancing business efficiency, and fostering agility through innovation, data insights, and automation.
Can anyone apply for this job, regardless of background?
Yes, all qualified applicants, including those with arrest and conviction records and those requiring reasonable accommodations, are encouraged to apply, as Zoom values diverse perspectives and experiences.