Head of Lending Small Business & Business Intermediaries

ING

Aug 7

Applications are closed

Job
Full-time
Expert Level
Amsterdam

Requirements

Complete mastery of the Dutch language is a strict requirement

Responsibilities

- In this role you will be responsible for the sales of lending products, like term loans, overdrafts and financial lease, towards small business and in collaboration with business intermediaries.
- You make it possible for small business owners in The Netherlands to grow and manage their business with the help of business credit.
- You will be leading 3 teams of 13 FTE in total split towards Digital Sales (5 FTE), Remote Sales (3 FTE) and Business Intermediaries (5 FTE).
- You manage the quantity and quality of sales leads and sales conversion per channel.
- You are data-driven and eager to dive into details to improve the micro conversions.
- You closely collaborate with the product departments (Business Lending and Lease) and the Remote Advice sales teams.
- You have a strong customer and data-driven mindset towards customer journeys and their digital sales funnels.
- Together with the team you constantly improve the performance marketing, looking into things like campaigns performance SEA, SEO and CTR.
- You attract traffic to the ING Business website (organic/paid), provide relevant content and facilitate orientation towards application journeys.
- Further build the 'Easy Banking' lending proposition whereby a suitable offering needs to meet the needs of Self-Employed and Micro companies.
- Not only creating a strategic answer on the rise of non-traditional competitors, but the actual execution as well.
- You take the lead in the development of the business intermediary proposition, the relationship management towards key intermediary chains and other relevant market parties.
- You take a leading role to fully utilize the sales potential of the new intermediary service model.
- You speak up and represent small business in a wide range of stakeholders discussions including pricing and credit risk.

FAQs

What is the main responsibility of the Head of Lending Small Business & Business Intermediaries?

The main responsibility is to oversee the sales of lending products such as term loans, overdrafts, and financial leases to small businesses and in collaboration with business intermediaries.

Is proficiency in Dutch required for this position?

Yes, complete mastery of the Dutch language is a strict requirement for this role.

How many teams will the Head of Lending oversee?

The Head of Lending will be leading three teams totaling 13 FTE, including teams for Digital Sales, Remote Sales, and Business Intermediaries.

What type of sales performance metrics will the Head of Lending manage?

The Head of Lending will manage the quantity and quality of sales leads and sales conversion per channel, analyzing data to improve micro conversions.

Is previous experience in business development important for this role?

Yes, a strong focus on commercial performance and business development strategy is essential for success in this role.

What kind of work environment can one expect at ING?

ING offers an informal working environment with innovative colleagues and a focus on personal growth and challenging work.

How does ING support work-life balance?

ING provides flexible working conditions, including hybrid working options, to help employees balance their career and private life.

What benefits does ING offer to employees in this role?

Employees can expect benefits such as 24-27 vacation days, a pension scheme, a 13th-month salary, an Individual Savings Contribution, and hybrid working arrangements.

What is the target market for the lending products in this role?

The target market includes self-employed and micro businesses in the Netherlands.

How does the Head of Lending contribute to the company’s strategic direction?

The Head of Lending provides strategic direction by developing the lending proposition, executing strategies against competitors, and managing relationships with business intermediaries.

ING

Empowering people to stay a step ahead in life and in business.

Finance

Industry

10,001+

Employees

1991

Founded Year

Mission & Purpose

ING is a pioneer in digital banking and on the forefront being one of the most innovative banks in the world. As ING we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or to tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realize their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers.