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Head of Membership

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ecocareers

11d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Business, Operations & Strategy
  • Manchester
    Remote

AI generated summary

  • You should have 2+ years in membership roles, strong interpersonal skills, organizational accuracy, knowledge of the automotive industry, and be willing to travel internationally. Multilingual preferred.
  • You will grow member engagement, recruit Corporate Members, develop strategic partnerships, manage member relations, and create promotional materials, all while optimizing membership value and retention.

Requirements

  • At least two years’ experience in a relatable position with demonstrable, successful track record of high performance in membership recruitment, engagement, retention and successful development and delivery of innovative member benefits and activities.
  • Self-motivated with a strong desire to achieve individual and team KPIs.
  • Excellent interpersonal and influencing skills at all levels within the team and membership community.
  • Positive and flexible attitude to work, working with others and collaborating with colleagues.
  • Exceptional organisational skills, accuracy and attention to detail.
  • Experience and working knowledge of membership organisations.
  • The ability to represent FISITA effectively and professionally.
  • Knowledge of automotive/mobility systems technology and the global automotive and mobility industry.
  • At least two years’ experience in a membership organisation with commercial responsibility.
  • Experience of working in an international organisation.
  • Willingness to travel internationally.
  • Multilingual.

Responsibilities

  • To grow FISITA’s membership, member engagement and retention through delivering and developing the FISITA membership value proposition in alignment with the new-era phase of FISITA’s post-covid development plans.
  • To deliver significant progress in the targeted recruitment of Corporate Members, aligned with year-on-year business planned growth, while continuously evaluating and evolving the member benefit proposition.
  • To ensure all members, new and existing have a specific, current and onward engagement and benefit plan which is delivered efficiently and effectively and subject to continuous review and improvement.
  • To evolve the traditional national engineering Society Membership of FISITA, providing a relevant mix of engagement opportunity, international connection and opportunity for the Society and its members.
  • To review and develop the FISITA Strategic Partnership programme, enabling relevant, tailored partnerships to evolve focussed upon the unique opportunities prioritised with each existing and new Strategic Partner.
  • To work collaboratively with colleagues in the development, introduction, roll-out and scale-up of the FISITA Academic Membership programme.
  • Be the main point of contact for all FISITA member liaison and engagement, welcoming opportunity and proactively, creatively developing the external perception of FISITA as the relevant membership organisation for the international technology of mobility community.
  • Engage with FISITA members and relevant external stakeholders in order to develop relationships and establish an expectation and aspiration for commercial partnering with and via FISITA.
  • Establish and sustain clear and process-driven plans which deliver against objective based KPIs and company targets while maintaining consistent records through which appropriate reports can be generated for management reporting.
  • Develop innovative and progressive plans to maximise commercial opportunities and the delivery of value-add benefit to potential and current members/partners, while sensitively growing the long-term, sustainable financial return to FISITA in-line with business plans.
  • To work independently in developing vision and operational plans, to self-regulate performance and continuous improvement, while contributing as an integral part of the FISITA staff team and the international FISITA community.
  • Deliver the following against all FISITA membership activities: Create, develop and manage delivery of strategic membership prospecting, recruitment, engagement and retention activities utilising industry knowledge and networks, FISITA member relations, events and associated opportunities.
  • Develop relevant member target lists and maintain the central CRM of existing members, utilising intelligence gathered to maximise FISITA’s member knowledge and engagement strategies.
  • Deliver point of contact continuity to existing members, growing the relevance of FISITA through development of individual colleague relations within each Corporate Member company and National Society.
  • Review and develop appropriate plans to sustain and develop engagement with existing and potential new members including targeting of specific technical areas for new member recruitment activity.
  • Co-creation within Marketing and Communications team of promotional materials such as social media assets, flyers, brochures, videos.
  • Ensure business administration is kept up to date through collaboration and communication with Finance, Communications and Membership areas of the business.

FAQs

What is the job title for this position?

The job title is Head of Membership.

What type of contract is offered for this position?

This position offers a permanent contract.

Who will the Head of Membership report to?

The Head of Membership will report to the Chief Engagement Officer.

What are the working hours for this role?

The working hours for this role are a 35-hour week.

Is there a requirement for in-person meetings or events?

Yes, there are quarterly in-person team meetings and attendance at events.

What is the salary range for this position?

The salary is dependent upon experience.

How many holidays are provided annually?

The position offers 25 days of holidays per annum, commencing.

What are the key responsibilities of the Head of Membership?

Key responsibilities include growing membership, developing engagement and retention strategies, managing member relations, and creating innovative plans for member benefits and recruitment activities.

What skills and experience are essential for this role?

Essential skills include at least two years of experience in a similar position, strong interpersonal and influencing skills, exceptional organizational abilities, and experience with membership organizations.

Are there any desirable qualifications for this role?

Yes, desirable qualifications include knowledge of automotive/mobility systems technology, experience in an international organization, willingness to travel internationally, and multilingual abilities.

How can I apply for this position?

To apply for this position, please send a covering letter, your current salary, and your CV to FISITA Chief Engagement Officer, Julie Geraud, via email at j.geraud@fisita.com.

Does this position involve working with a team?

Yes, the role involves working collaboratively with colleagues and contributing as an integral part of the FISITA staff team.

Will I have to develop strategic partnerships in this role?

Yes, reviewing and developing the FISITA Strategic Partnership programme is part of the key responsibilities for this position.

What is the main goal of this position?

The main goal is to grow FISITA’s membership, enhance member engagement and retention, and evolve the membership value proposition in alignment with FISITA's development plans.

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Ecocareers provides a specialized job search for careers that make a difference. Launched in 2023, the site has already helped hundreds of thousands of job seekers find work in the sustainability sector. It's trusted by leading organizations pioneering sustainability, such as Springer Nature Group, Resource Environmental Solutions LLC, The Nature Conservancy, and the IPCC (The Intergovernmental Panel on Climate Change).