Head Receptionist (Hotel & Events) - London

Searcys

Aug 4

Applications are closed

Job
Full-time
Mid-level (3-4 years)
London

Requirements

Key Skills/Aptitude:
Excellent communication skills with staff and clients
Takes the initiative
Excellent time management
Supportive / Team player
Demonstrate a high level of organisation
Excellent record keeping
To be willing to work the hours and the needs of the business
To be able to work under pressure and to cope with any unforeseen circumstances i.e. Holiday requirements, sickness, etc.
To have a positive and cooperative attitude.

Responsibilities

Maintaining a positive culture throughout the department
Maintaining the highest level of service to consistently exceed guest expectations
Warmly welcoming all visitors and guests - Ensure eye contact and a smile at all times
Ensuring everyone is aware of forthcoming daily events being held in the venue
Dealing with visitor enquiries/requests
Assisting in handling visitor passes and directing visitors as appropriate
Issue Searcys day passes, Members passes and Gym passes
Answering all calls within 3 rings and attending to voicemails as soon as possible
Receiving and transferring telephone calls (internal)
To respond to e-mails as soon as possible no later than 12 hours after receiving them
Taking bedroom reservations on the Welcome booking system for individual and group guests via phone, email or in-person
Check-in and out overnight guests, individual and group
Obtaining and maintaining complete and accurate guest records of address and contact details as required by UK law
Advising the housekeeping department of all changes in allocation or occupancy as well as any special requests for overnight guests
Liaising with the engineering and IT teams to log, follow up and resolve any issues noted or reported by guests or colleagues in the bedrooms or at the desk
Promoting bedroom facilities on check-out for future bookings
Ensuring all charges are posted correctly to guests' accounts
Taking payments for overnight stays for individual guests and assuring those are posted correctly
Taking payments for additional services like extra breakfasts or items from Caf Caritas and assuring those are posted correctly
Being fully aware of cash handling policies and cashing up procedures and adhering to it at all times
Being fully aware of all available rates and promotions for college members
Being fully aware of all corporate memberships and the associated benefits
Maintaining a good knowledge of all products and services available to overnight guests and day visitors within 30 Euston Square as well as Searcys
Ensure the Members Lounge checklist is completed daily
Ensuring the desk and reception areas are presentable at all times
Liaising with colleagues of all other departments to ensure a smooth running of the operation and to ensure full guest satisfaction
Being fully aware of all standards and procedures as outlined in the Searcys Handbook and adhering to them at all times
Being fully aware of all standards and procedures for the reception department as laid out by the Reception and Accommodation Manager and adhering to them at all times

FAQs

What are the working hours for the Head Receptionist position?

The Head Receptionist position requires full-time hours, amounting to 40 hours per week.

What is the salary for this position?

The salary for the Head Receptionist position is £14.50 per hour.

Are there any benefits offered to employees?

Yes, employees receive industry-leading benefits including a 50% discount across Searcys venues, enrolment in the Searcys pension scheme, up to 33 days of annual leave, and access to a range of employee support programs.

Is this position permanent or temporary?

This position is permanent.

What qualifications or skills are needed for the Head Receptionist role?

Key skills include excellent communication, time management, organization, the ability to work under pressure, and a supportive team player attitude.

What kind of environment does this role operate in?

The Head Receptionist operates in a dynamic hospitality environment, specifically at a Grade II* listed events venue in central London.

Will I need to handle cash in this role?

Yes, the Head Receptionist will need to be fully aware of cash handling policies and cashing up procedures and adhere to them at all times.

Are meals provided during shifts?

Yes, meals are provided on shift when working within one of Searcys venues.

Is there an opportunity for professional development?

Yes, employees have the opportunity to enrol in the Searcys Champagne School and receive ongoing training and support from the management team.

Is there a possibility of taking days off for volunteer work?

Yes, employees are allowed a day off to volunteer or to give back to a charity of their choice.

Searcys

Travel & Leisure

Industry

1001-5000

Employees

1847

Founded Year

Mission & Purpose

A one-of-a-kind Champagne bar in historic St Pancras Station. Bars and restaurants set in two World Heritage sites. And one of London’s first skyscraper restaurants. Searcys has long been known as a market leader for our bold concepts and enduring creative spirit. And while we are always looking forward, we remain firmly rooted in our rich heritage. Founded in 1847, Searcys is the UK’s first restaurants and events catering company with a long-standing reputation for quality and innovation. Our story can be traced back to the vision of one man: Victorian entrepreneur and the Duke of Northumberland’s confectioner, John Searcy. He honed his skills catering at private parties for royalty and high society – and word soon spread of his talent. After 10 years of service to the Duke and Duchess, he set up his very own hospitality company in 1847. Before long, he became the most sought-after caterer in the area, renowned for his artistry and attention to detail. Our bars and restaurants: St Pancras Brasserie and Champagne Bar, Helix restaurant and Iris bar at the Gherkin, Osteria and Bonfire at the Barbican, and The Pump Room in Bath, The Orangery at Blenheim Palace. Our venues: Vintners’ Hall, One Moorgate Place, 10-11 Carlton House Terrace, 11 Cavendish Square, The Royal Institution, 30 Euston Square and The Roman Baths.