FAQs
What is the duration of the contract for the Health Information Service Call Operator position?
The contract is fixed term with the potential to last for up to 6 months.
Where is the position based?
The position is based in the Clydebank Regional Centre.
What are the main responsibilities of a Health Information Service Call Operator?
The main responsibilities include providing accurate and confidential general non-clinical health and social care information, utilising various channels of communication, recording interactions, and responding to online enquiries.
What are the required educational qualifications for this role?
Candidates should be educated to NVQ level 2 or have equivalent experience.
What experience is necessary for applicants?
Applicants should have experience in patient/customer services or a contact centre environment.
What are the working hours for this position?
The service operates from 09:00 to 17:00, Monday to Friday, and the successful applicants will work 3 days from 5 per week on a flexible rota.
Is training provided for this position?
Yes, NHS 24 provides a comprehensive training programme for successful applicants, which includes an initial 3 weeks of training.
What is the salary range for this position?
The salary package ranges from £24,647 to £26,763 per annum, pro rata for part-time hours.
What benefits does NHS 24 offer to its employees?
Benefits include 35 days annual leave (rising to 41), enhanced pay for public holidays, enrolment in the Scottish Public Pensions Agency pension scheme, NHS discounts, and support from an employee assistance programme.
Is there an opportunity for career development in this role?
Yes, NHS 24 offers development opportunities, including study bursaries and a variety of learning and development options.
How does NHS 24 approach equality and diversity in its hiring process?
NHS 24 is an equal opportunities employer that actively encourages applications from underrepresented groups within the workforce and is committed to advancing equality.
Does NHS 24 sponsor visa applications for this role?
No, NHS 24 does not hold a sponsorship license and is unable to sponsor candidates for skilled worker visas.