FAQs
What are the minimum qualifications for the Help Desk Operations Manager position?
The minimum qualifications include a Bachelor's degree or equivalent practical experience, 3 years of experience in program or project management, experience translating business needs into technical requirements, and experience working with executive-level clients or stakeholders.
What preferred qualifications are desired for this role?
Preferred qualifications include experience managing vendor relationships, experience in Salesforce or other CRM/ERP systems, and experience in process design/re-engineering.
What are the main responsibilities of a Help Desk Operations Manager at Google Cloud?
The main responsibilities include serving as the point of contact for high-priority escalations, improving processes and performance by analyzing and quantifying changes, delivering operational performance across escalation paths, partnering with various teams to optimize case resolution timelines, and influencing and communicating to build relationships with cross-functional partners.
Where can I work if I am selected for this position?
You can choose your preferred working location from the following: Hyderabad, Telangana, India; Bengaluru, Karnataka, India; or Pune, Maharashtra, India.
What teams will I collaborate with in this role?
You will work cross-functionally with teams including Order Management, Regional Sales Operations, Comp Admin, and Engineering.
Is experience in specific systems, like Salesforce, necessary for this role?
While experience in Salesforce or other CRM/ERP systems is preferred, it is not a strict requirement for the position.
What is the focus of the Google Cloud Scaled Services team?
The Google Cloud Scaled Services team focuses on improving the Cloud seller experience across Help Desk Operations, addressing business inquiries related to data quality, account, billing, planning, quota, and attainment issues.
Will I have the opportunity to influence operational processes in this role?
Yes, you will have the opportunity to influence and communicate with cross-functional partners to optimize operational processes and drive performance improvements.
Does Google Cloud value diversity and inclusion in the workplace?
Yes, Google is committed to being an equal opportunity workplace and an affirmative action employer, ensuring equal employment opportunities regardless of various factors.