You must have 1st line help desk experience, strong tech interest, numeracy/literacy skills, mobile phone knowledge, and value customer service.

You will provide first line technical support and solutions for IT queries, maintain accurate records, escalate issues when needed, update self-help documentation, and provide out-of-hours support as required.

IT & Cybersecurity

United Kingdom

Leicester

Cycle to Work

Holiday Trading Scheme

Company Pension

Enhanced Sick Pay

Private Medical Insurance

Large

Cromwell has been established for over 50 years and is a supplier of maintenance, repair and operations type products, offering an unrivalled choice of products to all industries, professions and trades.

From cutting tools to personal protection products and from precision equipment to abrasives and power tools, our extensive range brings together all the major brands and more in an unrivalled selection available from a single source.

We also offer a diverse profile of technical and specialist support, which ranges from in-depth product expertise, to on-site solutions to enable you to maximise performance.

Retail & Consumer Goods

Cromwell

Retail

<ul><li class="ql-align-justify">No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of&nbsp;Keeping Industry Working.</li><li class="ql-align-justify">Working within Cromwell’s in house IT team, this role supports the Company’s UK and International business operations by providing effective 1st line support to the business.</li><li class="ql-align-justify">This list of responsibilities is not definitive, and the job holder will be expected to take an active part in any operation when and if reasonably requested by a member of the Management team.</li></ul>Whats in it for you?<ul><li class="ql-align-justify">Competitive Salary</li><li class="ql-align-justify">Company Bonus</li><li class="ql-align-justify">Competitive annual leave allowance with annual purchase scheme</li><li class="ql-align-justify">Group Personal Pension</li><li class="ql-align-justify">Company Funded Healthcare Cash Plan</li><li class="ql-align-justify">Commitment to employee development plans</li><li class="ql-align-justify">24/7 Wellbeing and Employee Support</li><li class="ql-align-justify">Cycle to work scheme</li><li class="ql-align-justify">Other benefits include Company Sick Pay, Company Maternity &amp; Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.&nbsp;</li></ul>What will you do on a normal day?<ul><li class="ql-align-justify">Offer first line technical and software support for all IT related queries, relating to hardware, software, telephony and business systems.</li><li class="ql-align-justify">Provide technical and administrative support and solutions.</li><li class="ql-align-justify">Follow documented control processes to ensure compliancy at all times.</li><li class="ql-align-justify">React to issues raised by internal team members and maintain an accurate history via the corporate Helpdesk system.</li><li class="ql-align-justify">Allocate and escalate enquiries as necessary if no immediate resolution is possible.</li><li class="ql-align-justify">Create and update self-help documents via the IT Helpdesk Wiki.</li><li class="ql-align-justify">Provide out of standard hours support, as per business requirements.</li></ul>What are we looking for?<ul><li class="ql-align-justify">Previous experience of 1st line help desk support or in offering technical support</li><li class="ql-align-justify">A competent understanding and general interest in technology and IT.</li><li class="ql-align-justify">Good level of Numeracy &amp; Literacy, i.e. GCSE level or equivalent</li><li class="ql-align-justify">Knowledge of Mobile Phone technologies, including Android and IOS operating systems (desirable)</li><li class="ql-align-justify">An understanding of the importance of customer service.</li></ul>About Cromwell<ul><li>Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.</li><li>We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.</li><li>Cromwell is an Equal Opportunity Employer.</li></ul>

No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.Working within Cromwell’s in house IT team, this role supports the Company’s UK and International business operations by providing effective 1st line support to the business.This list of responsibilities is not definitive, and the job holder will be expected to take an active part in any operation when and if reasonably requested by a member of the Management team.Whats in it for you?Competitive SalaryCompany BonusCompetitive annual leave allowance with annual purchase schemeGroup Personal PensionCompany Funded Healthcare Cash PlanCommitment to employee development plans24/7 Wellbeing and Employee SupportCycle to work schemeOther benefits include Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products. What will you do on a normal day?Offer first line technical and software support for all IT related queries, relating to hardware, software, telephony and business systems.Provide technical and administrative support and solutions.Follow documented control processes to ensure compliancy at all times.React to issues raised by internal team members and maintain an accurate history via the corporate Helpdesk system.Allocate and escalate enquiries as necessary if no immediate resolution is possible.Create and update self-help documents via the IT Helpdesk Wiki.Provide out of standard hours support, as per business requirements.What are we looking for?Previous experience of 1st line help desk support or in offering technical supportA competent understanding and general interest in technology and IT.Good level of Numeracy & Literacy, i.e. GCSE level or equivalentKnowledge of Mobile Phone technologies, including Android and IOS operating systems (desirable)An understanding of the importance of customer service.About CromwellCromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.Cromwell is an Equal Opportunity Employer.

Helpdesk Administrator

Requirements

Responsibilities

FAQs

What kind of support will I be providing as a Helpdesk Administrator at Cromwell?

Cromwell

Mission & Purpose