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Helpdesk Administrator



26d ago

Applications are closed

  • Job
    Junior & Mid Level
  • IT & Cybersecurity
  • Leicester


  • Previous experience of 1st line help desk support or in offering technical support
  • A competent understanding and general interest in technology and IT.
  • Good level of Numeracy & Literacy, i.e. GCSE level or equivalent
  • Knowledge of Mobile Phone technologies, including Android and IOS operating systems (desirable)
  • An understanding of the importance of customer service.


  • Offer first line technical and software support for all IT related queries, relating to hardware, software, telephony and business systems.
  • Provide technical and administrative support and solutions.
  • Follow documented control processes to ensure compliancy at all times.
  • React to issues raised by internal team members and maintain an accurate history via the corporate Helpdesk system.
  • Allocate and escalate enquiries as necessary if no immediate resolution is possible.
  • Create and update self-help documents via the IT Helpdesk Wiki.
  • Provide out of standard hours support, as per business requirements.


What kind of support will I be providing as a Helpdesk Administrator at Cromwell?

As a Helpdesk Administrator at Cromwell, you will be providing first line technical and software support for all IT related queries, including hardware, software, telephony, and business systems.

Keeping Industry Working

Retail & Consumer Goods
Founded Year

Mission & Purpose

Cromwell has been established for over 50 years and is a supplier of maintenance, repair and operations type products, offering an unrivalled choice of products to all industries, professions and trades. From cutting tools to personal protection products and from precision equipment to abrasives and power tools, our extensive range brings together all the major brands and more in an unrivalled selection available from a single source. We also offer a diverse profile of technical and specialist support, which ranges from in-depth product expertise, to on-site solutions to enable you to maximise performance.