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Helpdesk Administrator (Facilities Management)

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GRAHAM Group

2mo ago

  • Job
    Full-time
    Junior (1-2 years)
  • Bristol

AI generated summary

  • You must have 2+ years in a similar role, office experience, CAFM scheduling skills, strong IT (Outlook, Excel), and excellent communication. CAFM software and facilities management experience are a plus.
  • You will log and track jobs, allocate work orders, report on progress, manage asset information, raise purchase orders, and perform general administration tasks to ensure efficient helpdesk service.

Requirements

  • Essential Criteria
  • Demonstrate a minimum of 2 years previous relevant experience in a similar service role
  • Previous experience in a busy office environment
  • Experience in scheduling/coordinating engineer’s workloads through CAFM systems
  • Competent IT skills to include Microsoft Outlook and Excel
  • Strong communication and interpersonal skills
  • Desirable Criteria
  • Experience in CAFM software systems
  • Previous experience in facilities management industry

Responsibilities

  • Planning and logging calls / jobs on the Company Control Hub database utilising service software CAFM systems (IFS and Total Mobile). Calls / jobs may be received by telephone, email or in person.
  • Allocating works orders to directly employed maintenance team and / or supply chain.
  • Tracking job progress against pre-determined KPI’s including maximum allowable response and rectification times and implementing escalation procedures.
  • Report back to clients and contract staff on job progress and completion – produce reports.
  • Uploading and amending asset information as held in the Control Hub database.
  • Raising and issue of purchase orders.
  • Operating paper based systems as necessary to compliment the operating software including back-up systems.
  • General administration duties as and when required.
  • Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with GRAHAM ISO management systems and Quality Control procedures.

FAQs

What is the location for the Helpdesk Administrator position?

The location for the Helpdesk Administrator position is Bristol.

What are the working hours for this role?

The working hours for this role are 40 hours per week, Monday to Friday.

Is this position full-time or part-time?

This position is full-time and permanent.

What are the essential criteria required for applicants?

The essential criteria include a minimum of 2 years of previous relevant experience in a similar service role, experience in a busy office environment, experience in scheduling/coordinating engineer’s workloads through CAFM systems, competent IT skills including Microsoft Outlook and Excel, and strong communication and interpersonal skills.

Are there any desirable criteria for this position?

Yes, the desirable criteria include experience in CAFM software systems and previous experience in the facilities management industry.

Will a disclosure be requested for this position?

Yes, a disclosure may be requested if security clearance is required by 3rd party clients.

Does the company support diversity and inclusion in the recruitment process?

Yes, the company is committed to developing a diverse and inclusive workforce and particularly welcomes applications from females and individuals from minority ethnic backgrounds.

What will the Service Administrator be responsible for?

The Service Administrator will be responsible for planning and logging calls/jobs, allocating works orders, tracking job progress, reporting job status to clients, uploading and amending asset information, raising purchase orders, and performing general administrative duties.

Is experience in facilities management a requirement for this job?

While it is not required, previous experience in the facilities management industry is listed as a desirable criterion for the position.

Who is GRAHAM FM?

GRAHAM FM is a subsidiary of the GRAHAM Group, recognized as one of the UK’s leading Total FM providers, committed to enhancing client experiences through integrated facilities management services.

GRAHAM Group

Delivering lasting impact.

Real Estate
Industry
1001-5000
Employees
1778
Founded Year

Mission & Purpose

GRAHAM is a privately-owned company that specialises in the delivery of award-winning construction, civil engineering, interior fit-out, facilities management and investment projects. A truly national business, with an annual turnover of £948m, it operates from a network of 16 regional offices throughout the UK and Ireland, and employs over 2000 staff. Proudly “delivering lasting impact” since 1778, it is currently completing over 100 live projects across a range of key sectors including education, healthcare, commercial, retail, highways and rail. Looking ahead, GRAHAM has a record order book and a healthy £1.9bn pipeline of opportunity. As a responsible, sustainable contractor, GRAHAM has also aligned its CSR strategy to the UN Sustainable Development Goals to help achieve its ambitious social value and environmental targets. This account is only monitored during our hours of operation; Monday to Friday, from 8:30am to 5pm BST. Please expect a response within that time frame.