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HESI Compass Administrator

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Elsevier

Yesterday

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Healthcare
  • Houston
  • Quick Apply

AI generated summary

  • You need 5+ years of admin experience, a valued secondary education, familiarity with nursing programs, tech savvy, strong communication, organization, attention to detail, and adaptability.
  • You will support HESI Compass operations, train users, manage communications, oversee course logistics, ensure enrollment accuracy, and resolve student inquiries efficiently.

Requirements

  • Have a minimum of 5 years' experience in administrative work.
  • Have a secondary, accredited college education highly valued.
  • Have exposure to nursing programs and products, highly valued.
  • Display tech savviness and have in depth experience with Microsoft Office, MS Teams, Salesforce, Slack, and Smartsheet.
  • Display emotional intelligence and effective communication skills.
  • Have exceptional organization and time-management skills.
  • Be extremely detail oriented and adaptable.

Responsibilities

  • Supporting Responsibilities: Acting as a Slack subject Matter Expert, providing training and support to resources and assisting with roster reconciliation. Supporting all unique customer workflows utilizing the HESI Compass product. Assisting with scheduling coaches (back-up). Assisting with issues associate to HESI Compass Coach payments (back-up). Supporting the Nurse Faculty Manager and HESI Coaches with administrating needs and onboarding paperwork (back-up).
  • Communicating Responsibilities: Coordinating and fulfilling communication requirement with HESI coaches and school faculty within defined workflow. Verifying enrollment in communication channels and courses IDs. Communicating course launch process and all associated steps to customers. Assisting with managing all HESI Compass shared mailboxes and responding to questions from internal and external stakeholders. Leading meetings with internal team to assess implementation status, operational updates, and weekly school issues. Assisting with managing MS Teams sites, documentation, and workflow dashboards.
  • Supporting HESI Compass Course: Knowledgeable and able to support all aspects of the HESI Compass deliverables. Ensuring all implementation steps required to launch course are followed. Maintaining a database of upcoming class starts for new cohorts. Ensuring all course dates and deadlines are maintained. Managing billing related to cohort count and enrollment status, managing all aspects of HESI Exam set-up, ensuring they are linked to the appropriate Evolve course. Responding to student inquiries via the mailbox or Slack channel regarding enrollment or testing dates. Troubleshoot issues students encounter access the various portions of the course.

FAQs

What is the primary role of the HESI Compass Administrator?

The primary role of the HESI Compass Administrator is to work closely within the HESI Operations Team to support the implementation of HESI Compass Courses by interacting with nursing educators, faculty, students, and support teams.

What experience is required for this position?

A minimum of 5 years of administrative experience is required, along with exposure to nursing programs and products being highly valued.

What technological skills are necessary for the HESI Compass Administrator?

Candidates should have in-depth experience with Microsoft Office, MS Teams, Salesforce, Slack, and Smartsheet.

Are there flexible working hours for this position?

Yes, the position offers flexible working hours, allowing you to work when you are most productive.

What benefits are provided to employees in this role?

Employees receive comprehensive health benefits, retirement benefits including 401(k) matching, wellness programs, disability insurance, family care benefits, and paid leave for volunteer activities.

Is there training provided for new employees in this role?

Yes, the role involves providing training and support to resources such as nursing educators and school faculty.

How does the team support work-life balance?

The organization promotes a healthy work/life balance through various wellbeing initiatives, including flexible work hours and numerous family and wellness benefits.

Will I be required to communicate with external stakeholders?

Yes, the role involves managing shared mailboxes and responding to questions from both internal and external stakeholders.

What is the expected interaction level with nursing students?

The HESI Compass Administrator will interact with nursing students by responding to inquiries regarding enrollment or testing dates and troubleshooting access issues.

Are there opportunities for professional development?

Yes, the organization supports long-term goals through various initiatives such as study assistance and sabbaticals.

Elsevier

Because informed decisions lead to better outcomes

Consulting
Industry
5001-10,000
Employees
1880
Founded Year

Mission & Purpose

As a global leader in information and analytics, Elsevier helps researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. We do this by facilitating insights and critical decision-making for customers across the global research and health ecosystems. In everything we publish, we uphold the highest standards of quality and integrity. We bring that same rigor to our information analytics solutions for researchers, health professionals, institutions and funders. Elsevier employs 8,700 people worldwide. We have supported the work of our research and health partners for more than 140 years. Growing from our roots in publishing, we offer knowledge and valuable analytics that help our users make breakthroughs and drive societal progress. With the Elsevier Foundation and our external Inclusion & Diversity Advisory Board, we work in partnership with diverse stakeholders to advance inclusion and diversity in science, research and healthcare in developing countries and around the world.