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HOKA Senior Store Manager - Ku'Damn Berlin

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Deckers Brands

14d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
  • Berlin
  • Quick Apply

AI generated summary

  • You need strong leadership and retail management experience, proven sales success, excellent organization and communication skills, agility in business needs, and problem-solving abilities.
  • You will coach your team, drive sales, ensure excellent customer service, manage inventory, enhance community engagement, hire and train talent, and maintain visual merchandising standards.

Requirements

  • Excellent leadership skills and experience managing people in a customer-facing environment
  • You can demonstrate a track record of exceeding sales targets and cost management for a store of comparable volume and size
  • Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs
  • Solid Retail Store Management experience
  • Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision and Mission to your team and customers
  • Ability to be agile to meet the needs of the business, within and beyond the four walls of the store
  • Experience coordinating and hosting in-store events
  • Fantastic problem-solving skills and ability to work through challenges

Responsibilities

  • Coach and develop your team to drive business results and professional growth
  • Partner with the Area/District Manager to identify and develop talent for leadership positions
  • Ensure the highest level of customer service possible and prioritize brand and product knowledge training
  • Meet and exceed budgeted sales and KPIs and monitor expenses
  • Conduct self-audits with attention to key controls involving receiving and cash handling within your district
  • Develop store strategies that enhance customer satisfaction, increase traffic, and optimize profitability
  • Proactively and continuously cultivate community through events, local outreach, and engagement with your market beyond the store's four walls
  • Manage inventory and implement store administration and operations including compliance with policies and procedures
  • Actively maintain a network for recruiting candidates to your store team, as well as support the District Manager in identifying and interviewing potential management candidates within the district
  • Hire the best team members by identifying talent quickly and regularly maintaining a network for recruiting candidates
  • Onboard and train team members to ensure engaged and high-performing teams
  • Ensure the highest level of visual merchandising and standards and take responsibility for execution of visual directives and guidelines
  • Drive key initiatives and support programs that enhance the customer journey

FAQs

What is the role of a Senior Store Manager at HOKA?

The Senior Store Manager is integral to the success of the HOKA Brand, responsible for attracting, developing, and motivating a passionate team, ensuring high levels of customer service, meeting sales targets, and managing store operations.

What qualifications are required for the Senior Store Manager position?

Candidates should have solid retail store management experience, excellent leadership skills, a track record of exceeding sales targets, excellent organizational skills, and the ability to communicate effectively the HOKA and Deckers Brands Vision and Mission.

What kind of training and development opportunities does HOKA offer?

HOKA provides extensive opportunities for personal and professional development, including a Global Mentorship Program, to help employees grow in their careers.

What benefits do employees receive at HOKA?

Employees receive 32 days of holiday, a uniform allowance, generous discounts on Deckers Brands products, and additional perks such as community-based programs and volunteering opportunities.

Is HOKA committed to diversity and inclusion in the workplace?

Yes, HOKA is committed to ensuring an inclusive and equitable workplace, celebrating diverse backgrounds, experiences, and identities.

How does the Senior Store Manager contribute to community engagement?

The Senior Store Manager proactively cultivates community through events and local outreach while engaging with the market beyond the store's four walls.

What is the expected level of customer service for the Senior Store Manager?

The expected level of customer service is the highest possible, with a strong focus on brand and product knowledge training for the team.

Does HOKA offer any employee discounts?

Yes, HOKA offers a 60% discount off the Deckers Brands’ online products and a 30% discount for in-store purchases.

What skills are important for success in this role?

Important skills include excellent leadership abilities, strong organizational skills, communication skills, problem-solving abilities, and agility to meet business needs.

How does HOKA support employee well-being?

HOKA values the well-being of its employees by offering generous holiday time, development opportunities, discounts, and creating a supportive work environment.

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Deckers Brands

Retail & Consumer Goods
Industry
1001-5000
Employees
1973
Founded Year

Mission & Purpose

Deckers Brands is a global footwear and apparel company that designs, manufactures, and markets a wide range of lifestyle and performance products. They own several well-known footwear brands, including UGG, HOKA ONE ONE, Teva, Sanuk, and Koolaburra. Deckers Brands' ultimate mission is to create innovative and high-quality products that enhance the lives of their customers and inspire them to explore the world with confidence and comfort. Their purpose lies in delivering exceptional products that blend style, performance, and sustainability, catering to diverse consumer needs and preferences. Through their portfolio of iconic brands, Deckers aims to be a leading player in the footwear industry, continually innovating and pushing boundaries to meet the evolving demands of their customers and contribute to their everyday well-being and happiness.