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Housekeeper

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Accor

13d ago

  • Job
    Full-time
    Entry Level
  • Hospitality & Retail
    Facilities Management
  • Newcastle

AI generated summary

  • You must be flexible, punctual, self-motivated, reliable, and customer-focused, with strong communication skills, attention to detail, and the ability to work independently and as part of a team.
  • You will clean guest rooms and public areas, manage supplies, maintain laundry services, ensure safety compliance, and report any issues while upholding high cleanliness standards.

Requirements

  • - Be flexible to cover the business needs
  • - Must have enthusiasm
  • - Must be punctual and reliable
  • - Must be adaptable
  • - Strong sense of ethics
  • - Autonomous and sense of responsibility
  • - Ability to work independently
  • - Be self-motivated
  • - Positive
  • - Good interpersonal skills
  • - Strong communication skills, both written and verbal
  • - Accurate/Attention to detail
  • - Effective organisational skills
  • - Good listening skills and ability to anticipate
  • - Fluent in English
  • - Copes well under pressure
  • - To have a good understanding of H&S regulations
  • - Ability to build rapport quickly with senior management
  • - The ability to work as part of a team
  • - Be trustworthy
  • - Must have Integrity
  • - Be proactive
  • - Prioritising skills
  • - Customer service focused

Responsibilities

  • Perform cleaning duties such as sweeping and mopping floors in guest rooms, offices, hallways and reception areas
  • Dust and polish furniture in rooms and reception and ensure that all fixtures such as lights are cleaned properly
  • Vacuum carpets and rugs in rooms and other hotel areas and occasionally shampoo them according to provided instructions
  • Wash and sanitise bathrooms and replenish supplies such as soap, shampoo, toilet paper and towels
  • Mix cleaning agents in appropriate portions and ensure that they are safely used and stored according to safety policies and procedures of the hotel
  • Empty waste and sharps bins in accordance with waste material procedures so they are properly and safely disposed of
  • Check stock levels of cleaning and sanitising supplies and equipment and create and maintain effective liaison with suppliers for prompt delivery of both
  • Create and maintain detailed inventory of cleaning supplies according to specified rules and regulations
  • Ascertain that laundry services are properly coordinated for all guests to minimise complaints and dissatisfaction
  • Report complaints to the Head Housekeeper
  • Ensure rooms are cleaned within an agreed timescale
  • To be responsible for any key issued and the security of guests bedrooms in the assigned section
  • To look for and hand over to the Housekeeping Manager any articles of lost property, in guests bedrooms and areas of work
  • Be fully aware of the procedures to be taken in the case of emergencies such as guest’s illness
  • To be aware of, and comply with, safe working practices as laid down under the Health and Safety Act
  • To wear any appropriate protective clothing provided by or recommended by the company
  • To ensure any accidents to staff, guests or visitors are reported in accordance with the correct procedures
  • To attend company training if required to
  • To take responsibility for the health, safety and welfare of yourself, other staff, guests and visitors who may be impacted by your work activities
  • From time to time you may be required to work in other department’s dependant on business needs. The company will ensure you are fully trained before being asked to do so.

FAQs

What are the main responsibilities of a Housekeeping Team Member?

The main responsibilities include performing cleaning duties in guest rooms and common areas, dusting and polishing furniture, sanitizing bathrooms, managing laundry services, and ensuring the availability of cleaning supplies.

Is previous housekeeping experience required for this position?

While previous experience is preferred, it is not required, as training will be provided.

What qualities are essential for a Housekeeping Team Member?

Essential qualities include flexibility, enthusiasm, punctuality, reliability, self-motivation, good interpersonal skills, attention to detail, and a strong sense of ethics.

Are there any specific skills needed for this role?

Yes, important skills include effective organizational skills, ability to work independently, strong communication skills, customer service focus, and a good understanding of health and safety regulations.

Is this position full-time or part-time?

The position may vary between full-time and part-time, depending on business needs.

Are there opportunities for career advancement within the company?

Yes, Accor values internal growth and offers opportunities for career advancement within the hotel and other hospitality environments.

What benefits do Housekeeping Team Members receive?

Housekeeping Team Members enjoy exclusive benefits, recognition for their commitment, and a supportive environment for personal and professional growth.

Are Housekeeping Team Members expected to work flexible hours?

Yes, flexibility in working hours is essential due to the nature of the hospitality industry.

What should I do if I find lost property during my duties?

You should hand over any lost property to the Housekeeping Manager for proper handling.

What training will be provided for this position?

Training will be provided for cleaning procedures, health and safety regulations, and any other necessary aspects of the role before you start working.

Accor

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Accor is a leading global hospitality group offering a diverse portfolio of over 5,300 hotels and residences across more than 110 countries. It encompasses a wide range of brands, from luxury to economy, such as Raffles, Fairmont, Sofitel, Novotel, and ibis. Accor is committed to providing exceptional guest experiences through innovative services and a strong focus on sustainability and community engagement. The company aims to create memorable stays while contributing positively to the environment and the communities where it operates.