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Housekeeping Supervisor

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Hilton

Jan 8

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
    Facilities Management
  • Johannesburg

Requirements

  • Previous experience in a Housekeeping supervisory role
  • A successful track record of managing a team
  • Strong organizational and analytic skills
  • An attention to details
  • Strong communication skills
  • A passion for delivering exceptional levels of guest service
  • Proficiency, preferred, with computers and computer programs, including Microsoft Office

Responsibilities

  • Allocate work duties to Team Members
  • Perform routine inspections of all check out rooms and spot checks of all occupied rooms
  • Report and follow up on any maintenance defects or other issues
  • Inspect, routinely, service areas, store rooms and corridors
  • Schedule and supervise deep cleaning and any other projects
  • Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
  • Manage, efficiently, stock control and the maintenance of equipment
  • Provide excellent Guest service, including VIP and other special requirements
  • Ensure the adherence to hotel brand standards at all times

FAQs

What are the primary responsibilities of a Housekeeping Supervisor?

A Housekeeping Supervisor is responsible for allocating work duties to team members, performing routine inspections of rooms, reporting maintenance issues, managing training for room attendants, and ensuring adherence to hotel brand standards, among other tasks.

What qualifications are necessary to apply for the Housekeeping Supervisor position?

Candidates should have previous experience in a Housekeeping supervisory role, a successful track record of managing a team, strong organizational and communication skills, attention to detail, and proficiency with computers and programs like Microsoft Office.

Is guest service a part of the Housekeeping Supervisor role?

Yes, providing excellent guest service, including accommodating VIPs and special requirements, is a key responsibility of the Housekeeping Supervisor.

What types of projects does a Housekeeping Supervisor manage?

A Housekeeping Supervisor manages scheduling and supervising deep cleaning projects and special tasks related to the maintenance and cleanliness of hotel areas.

What is Hilton’s vision as a company?

Hilton’s vision is “to fill the earth with the light and warmth of hospitality,” which unites their team to create remarkable hospitality experiences for guests.

Will I be working independently as a Housekeeping Supervisor?

No, you will be working as part of a team, collaborating with other team members to ensure high standards of cleanliness and guest service.

What level of experience is preferred for candidates applying for this position?

Previous experience in a Housekeeping supervisory role is preferred.

What qualities does Hilton look for in a Housekeeping Supervisor?

Hilton seeks individuals who exhibit a positive attitude, strong organizational skills, a passion for exceptional guest service, and effective communication abilities.

Are there opportunities for training in this role?

Yes, managing and training room attendants and team members is a part of the Housekeeping Supervisor’s responsibilities.

What is the work environment like at Hilton?

Hilton offers a dynamic work environment focused on exceptional guest experiences, teamwork, and maintaining high hospitality standards.

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Hilton is a global hospitality company that operates a chain of hotels and resorts worldwide. They provide accommodation and services for travellers and guests, offering a range of options from luxury to budget-friendly hotels. Hilton's ultimate mission is to be the most hospitable company in the world, aiming to deliver exceptional guest experiences and create memorable moments for their customers. Their purpose is to provide a welcoming and comfortable environment where guests can relax, enjoy their stay, and feel cared for during their travels. They strive to offer consistent quality across their properties, with a focus on outstanding service, amenities, and personalised experiences to ensure guests feel valued and satisfied.

Benefits

  • Health & Welfare Benefit Plans

  • Retirement Savings Program

  • Mental Wellness Support

  • Flexible Schedules

  • Access to your pay when you need it ​​​​​​​through DailyPay

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