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Housing Solutions Officer

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Hatched Recruitment Group

Oct 11

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Government & Politics

AI generated summary

  • You need experience in housing management, knowledge of housing legislation, strong communication skills, proficiency in digital tools, organizational skills, and partnership experience.
  • You will handle housing inquiries, assess resident needs, provide advice, support vulnerable individuals, and network with services to ensure effective housing management and support.

Requirements

  • Job Requirements
  • Experience of delivering housing management services or related field.
  • Knowledge of housing legislation and related policies.
  • Ability to assess and respond to customer needs effectively.
  • Excellent communication and interpersonal skills.
  • Proficiency in using digital communication tools and CRM systems.
  • Ability to work in a fast-paced and changing environment.
  • Strong organizational skills and attention to detail.
  • Experience of partnership working within a multi-agency framework.

Responsibilities

  • You will be providing holistic and person-centred housing management services across the borough. This will include: Receiving a wide range of transactional and housing related service requests from residents and non-residents, using right first-time principles to manage demand and conclude a variety of enquiries efficiently. Responding to customer enquiries through phones, email, website, CRM and Apps ensuring they are dealt with and responded to speedily and efficiently "Making Every Contact Count" through the rapid assessment of resident needs to identify opportunities for early intervention and prevention.
  • To be part of an agile 'front door' service, able to adapt to changing demand and internal transformation whilst ensuring that customer interactions are dealt with quickly, efficiently and professionally and are aligned with customer need.
  • To undertake robust assessments - recording, and reviewing risks and vulnerabilities, escalating as required to the appropriate level within the service structure.
  • To provide housing and tenancy-related advice and support directly to council tenants, their families, advocates and other professionals to "make every contact count" ensuring opportunities to identify vulnerabilities, safeguard residents/staff, understand resident needs and build resident resilience are realised.
  • To create and maintain networks for partnership working understanding the role of all relevant statutory and non-statutory services available to people with multiple disadvantages and ensure that you make relevant referrals to safeguard and support them as appropriate.

FAQs

What is the primary role of a Housing Solutions Officer?

The primary role of a Housing Solutions Officer is to provide holistic and person-centred housing management services, address various housing-related service requests, and respond efficiently to resident inquiries.

What types of inquiries will I be handling as a Housing Solutions Officer?

You will be handling a wide range of transactional and housing-related service requests from both residents and non-residents, including inquiries received via phone, email, website, CRM, and Apps.

How does the role support vulnerable residents?

The role involves undertaking robust assessments to identify risks and vulnerabilities, providing direct housing and tenancy-related advice, and creating networks for partnership working to support and safeguard residents with multiple disadvantages.

What is meant by "Making Every Contact Count"?

"Making Every Contact Count" means ensuring that every interaction with residents is utilized to identify their needs, offer early intervention, and enhance their resilience and well-being.

Will I be required to work in a team?

Yes, you will be part of an agile 'front door' service, which requires collaboration and adaptability within a team to meet changing demands and enhance customer interactions.

Are there opportunities for professional development in this role?

Yes, there may be opportunities for professional development as you engage with various statutory and non-statutory services and build networks that enhance your skills in housing management and support services.

What skills are important for a Housing Solutions Officer?

Important skills include strong communication and interpersonal skills, problem-solving abilities, compassion for vulnerable populations, and familiarity with housing management practices.

How does the position adapt to internal transformation?

The position requires adaptability to changing demands and internal transformations by ensuring that customer interactions are handled efficiently, aligning service delivery with resident needs.

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Hatched Recruitment Group

Where STEM Talent Takes Flight

Human Resources
Industry
11-50
Employees
2018
Founded Year

Mission & Purpose

Hatched Recruit is a recruitment agency specializing in connecting top talent with organizations across various sectors. Their ultimate mission is to simplify and enhance the hiring process, ensuring that both candidates and employers find the perfect fit. By focusing on personalized service and deep industry knowledge, they aim to build lasting relationships that benefit all parties involved. Their purpose is to empower businesses by providing access to skilled professionals while helping candidates achieve their career goals in an efficient and supportive manner.

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