FAQs
What is the primary role of a Housing Solutions Officer?
The primary role of a Housing Solutions Officer is to provide holistic and person-centred housing management services, address various housing-related service requests, and respond efficiently to resident inquiries.
What types of inquiries will I be handling as a Housing Solutions Officer?
You will be handling a wide range of transactional and housing-related service requests from both residents and non-residents, including inquiries received via phone, email, website, CRM, and Apps.
How does the role support vulnerable residents?
The role involves undertaking robust assessments to identify risks and vulnerabilities, providing direct housing and tenancy-related advice, and creating networks for partnership working to support and safeguard residents with multiple disadvantages.
What is meant by "Making Every Contact Count"?
"Making Every Contact Count" means ensuring that every interaction with residents is utilized to identify their needs, offer early intervention, and enhance their resilience and well-being.
Will I be required to work in a team?
Yes, you will be part of an agile 'front door' service, which requires collaboration and adaptability within a team to meet changing demands and enhance customer interactions.
Are there opportunities for professional development in this role?
Yes, there may be opportunities for professional development as you engage with various statutory and non-statutory services and build networks that enhance your skills in housing management and support services.
What skills are important for a Housing Solutions Officer?
Important skills include strong communication and interpersonal skills, problem-solving abilities, compassion for vulnerable populations, and familiarity with housing management practices.
How does the position adapt to internal transformation?
The position requires adaptability to changing demands and internal transformations by ensuring that customer interactions are handled efficiently, aligning service delivery with resident needs.