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HR Administrator

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GameStop

16d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Grapevine

AI generated summary

  • You need a related bachelor's degree, 1+ years in HR/payroll, Workday experience, strong judgment, conflict resolution skills, and proficiency in Microsoft Office. Must thrive in high-volume settings.
  • You will assist employees with inquiries, maintain data confidentiality, escalate concerns when necessary, support team members, and work collaboratively while using the Workday platform.

Requirements

  • Bachelor’s degree required in a related field, human resources, operational leadership, organizational development, or other discipline.
  • 1+ years of HR Generalist or Payroll experience required, preferable in high volume environment.
  • Workday experience required. Zendesk highly preferred.
  • Must be able to exercise strong judgment and independently take appropriate actions within defined HR policies and procedures.
  • Thrives in a growth environment, self-motivated, pro-active, and takes ownership of responsibilities.
  • Strong conflict management and resolution skills.
  • Demonstrated success and willingness to manage multiple priorities and a high-volume workload.
  • Excellent self-management, interpersonal skills, and ability to maintain confidentiality.
  • Proficient knowledge of Windows-based business computers and Microsoft Office programs; specifically, Excel, Outlook, PowerPoint, and Word.
  • Demonstrated ability to model customer-focused behaviors leading to outstanding customer experiences.
  • Must be able to work additional hours during peak seasons when special projects are required.
  • Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities.

Responsibilities

  • Assist associates (employees) professionally, via phone and email, in response to questions, concerns, and requests for assistance.
  • Maintain the confidentiality and security of data accessed during daily activities.
  • Consistent with established guidelines, escalate specified types of concerns to other HR team members or supervisor.
  • Work as a team member to maintain the highest quality of customer service and productivity; provide coverage for other team members as needed.
  • Establish and maintain effective working relationships with co-workers, supervisor, and individuals at all levels of the organization.
  • Experience with Workday platform.
  • Perform other related duties as assigned.

FAQs

What is the job title for this position?

The job title for this position is HR Administrator.

What department is the HR Administrator role part of?

The HR Administrator role is part of the Human Resources department.

Who does the HR Administrator report to?

The HR Administrator reports to the Manager, Shared Services.

What are the primary responsibilities of the HR Administrator?

The primary responsibilities include responding to employee questions and concerns related to Workday, Kronos, W2s, Payroll, onboarding/offboarding, and employment verifications via phone and email.

What qualifications are required for the HR Administrator position?

A Bachelor’s degree in a related field and at least 1 year of HR Generalist or Payroll experience are required.

Is experience with Workday necessary for this role?

Yes, experience with the Workday platform is required for this role.

Is knowledge of Zendesk preferred?

Yes, experience with Zendesk is highly preferred for this position.

What type of work environment can the HR Administrator expect?

The HR Administrator can expect a fast-paced, team-oriented work environment that focuses on providing excellent customer service to employees.

What skills are emphasized for the HR Administrator role?

Skills emphasized include strong conflict management and resolution abilities, excellent self-management, interpersonal skills, and proficiency in Microsoft Office programs.

Will the HR Administrator be required to work additional hours?

Yes, the HR Administrator may need to work additional hours during peak seasons when special projects arise.

What benefits are available to full-time positions at GameStop?

Full-time positions at GameStop are eligible for benefits such as health benefits, paid time off, a 401(k) plan, employee discounts, and a casual work environment.

Are there incentives available for this job?

Yes, positions at GameStop may also be eligible for a bonus and/or other incentives.

What is the expected focus of the HR Administrator's customer interactions?

The expected focus is on making associates and their needs a primary concern, developing and sustaining productive customer relationships.

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GameStop

Power to the Players

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

GameStop offers games, entertainment products and technology through its ecommerce properties and stores. Learn about career opportunities at https://careers.gamestop.com