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HR Operations Manager

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Via

15d ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Sioux Falls
  • Quick Apply

AI generated summary

  • You need a bachelor's in HR or a related field, 5+ years in HR ops, union experience, knowledge of employment laws, strong communication skills, and proficiency in HRIS and MS/Google Suites.
  • You will manage onboarding/offboarding, oversee claims, support employees, coordinate logistics, administer benefits, assist payroll, maintain records, ensure policy compliance, and drive community engagement.

Requirements

  • Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience.
  • Minimum of 5+ years of experience in HR operations, employee relations, or a similar role.
  • Experience working with unionized employee populations and understanding of collective bargaining agreements is a must have.
  • Knowledge of employment laws and regulations (e.g., FMLA, ADA, FLSA, etc.).
  • Strong interpersonal and communication skills with the ability to handle sensitive situations effectively.
  • Detail-oriented and highly organized with a process-driven mindset.
  • Proficiency in HRIS systems (Workday), Microsoft Office Suite (e.g., Excel, Word), and Google Suite.
  • Experience with Salesforce, including managing employee documentation, credentials, and disciplinary records within the platform is preferred.

Responsibilities

  • Manage all aspects of employee onboarding and offboarding, including pre-employment requirements, orientation, exit interviews, and necessary documentation.
  • Oversee workers’ compensation and unemployment claims, ensuring timely processing and compliance with regulations.
  • You act as the eyes and ears of our employees, and support them through excellent communication and empathy. You will also lead initiatives to enhance employee recognition, engagement, and overall employee experience.
  • Coordinate office logistics and maintain relationships with local vendors to support local business needs.
  • Foster a safe space for our employees and exemplify the Via culture daily, making sure our team has a positive and fulfilling work environment. Provide real-time support for employee inquiries and investigations as necessary.
  • Administer employee benefits, including open enrollment, education, and addressing benefits-related questions.
  • Assist with payroll processes to ensure accuracy.
  • Maintain organized and accurate employee records and compliance documentation.
  • Serve as a liaison with unions, if applicable, ensuring alignment with collective bargaining agreements.
  • Ensure company policies are communicated, implemented, and consistently applied across the team.
  • Support pre-hiring activities such as interviews, offer letters, and required testing or screenings.
  • Lead termination processes, including sensitive conversations and preparing required notices.
  • Deliver HR training programs, such as anti-harassment training and leadership development for managers.
  • Collaborate closely with our core HR, marketing, and community engagement teams in New York, and align on best practices to drive efficiency through our processes.
  • Strengthening community outreach by engaging local organizations and tailoring solutions to meet their needs.

FAQs

What is the primary role of the HR Operations Manager at Via?

The HR Operations Manager at Via plays a key role in overseeing HR processes, including policy implementation, compliance, employee support, and real-time issue resolution, while fostering a positive workplace culture.

What are the main responsibilities of the HR Operations Manager?

The main responsibilities include managing employee onboarding and offboarding, overseeing workers' compensation and unemployment claims, enhancing employee recognition and engagement, maintaining employee records, and delivering HR training programs.

What qualifications are required for the HR Operations Manager position?

A bachelor's degree in Human Resources, Business Administration, or a related field, along with a minimum of 5+ years of experience in HR operations or employee relations, is required. Experience with unionized employee populations is also a must.

Is knowledge of employment laws necessary for this role?

Yes, knowledge of employment laws and regulations (e.g., FMLA, ADA, FLSA) is essential for the HR Operations Manager position.

What HRIS systems should candidates be proficient in?

Candidates should have proficiency in HRIS systems such as Workday and be comfortable using Microsoft Office Suite and Google Suite.

Does the role require experience in handling sensitive employee situations?

Yes, strong interpersonal and communication skills are necessary to effectively handle sensitive situations involving employees.

What does the compensation package include?

The compensation package includes a salary determined by the candidate's experience and knowledge, along with benefits such as free medical plans and 401K matching.

Is experience with Salesforce preferred for this position?

Yes, experience with Salesforce, particularly in managing employee documentation, credentials, and disciplinary records, is preferred.

How does Via promote workplace diversity and inclusion?

Via is dedicated to building a diverse and inclusive workplace and encourages candidates from all backgrounds, identities, and voices to apply, even if they do not meet every qualification listed.

What is the company’s approach to employee feedback?

The HR Operations Manager is expected to provide a safe space for employee feedback and support, ensuring strong relationships and fostering a positive work environment.

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Via

Technology
Industry
501-1000
Employees

Mission & Purpose

Via builds innovative software to enable our customers — cities, transit agencies, transport operators, school districts, universities, and corporations — to transform their legacy transportation systems into advanced digital networks. As pioneers of the TransitTech category, Via’s mission is to expand access to efficient, affordable, and sustainable transportation. Via’s software enables organizations to digitize their existing transportation networks and launch new and innovative services, simultaneously lowering operating costs and increasing quality of service. Our software is used in over 500 communities in more than 35 countries around the world.