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HR Process Design & CI Senior Expert

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DHL

1mo ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Milton Keynes

AI generated summary

  • You should have strong stakeholder and workshop facilitation skills, HR systems knowledge, process improvement experience, analytical abilities, and project management qualifications preferred.
  • You will lead process improvement, design and document HR systems, engage stakeholders, manage system builds, conduct training, facilitate workshops, and oversee external suppliers.

Requirements

  • Strong stakeholder management, workshop facilitation and supplier management.
  • Basic technical knowledge of HR Shared Services Systems including Customer Relationship Management Systems (Cloud based), Oracle Cloud
  • Experience in HR systems, process improvement, or project management, ideally within a Shared Services or HR Operations context.
  • Ability to analyse complex business processes and provide recommendation for optimising them.
  • Strong analytical skills with the ability to analyze data and make data-driven recommendations.
  • Good understanding of transactional HR processes and HR Shared Services / HR Operations
  • Experience in systems-related HR employee, process improvement/management or project management
  • Experience in HR or business (including Process Management Experience)
  • Project management qualification - Desired
  • Certified in Change/Process Management - Desired
  • Knowledge of process design methodologies - Desired

Responsibilities

  • Process Improvement: Support, coordinate, and lead continuous improvement initiatives across HR systems and processes. Aim for streamlined and standardized processes to maximize efficiency and effectiveness.
  • Process Design & Documentation: Design, document, and assess processes using standardized frameworks, ensuring they meet global requirements, legal/regulatory compliance and internal controls.
  • Stakeholder Engagement: Actively gather process improvement suggestions from business stakeholders, HR Shared Services teams, and customer surveys, developing solutions to address identified needs.
  • System Management: Oversee the planning and implementation of system builds, manage user acceptance testing, and evaluate post-implementation improvements.
  • Training & Communication: Develop content for training sessions and communicate process updates and changes effectively to operational teams.
  • Leading workshops: Motivate colleagues and SME's and act as role model
  • Facilitation: Train, coach and advise to enhance the process and system skill of colleagues
  • Being the key People Service lead on project and process.
  • External supplier management and system design.

FAQs

What is the job title for this position?

The job title is HR Process Design & CI Senior Expert.

Where is the job located?

The job is located in Milton Keynes (MK4 3FU).

What type of contract is being offered?

The contract type is permanent.

What is the hybrid working arrangement for this role?

The hybrid working arrangement is 3 days in the office.

What are the main responsibilities of the HR Process Design & CI Senior Expert?

The main responsibilities include process improvement, process design and documentation, stakeholder engagement, system management, training and communication, leading workshops, facilitation, and external supplier management.

What qualifications or experience are required for this role?

Strong stakeholder management, experience in HR systems, process improvement or project management, analytical skills, and good understanding of transactional HR processes are required. Project management and process management qualifications are desired.

Is prior experience in HR or business necessary for this position?

Yes, experience in HR or business, including process management experience, is necessary.

Are there any specific technical skills required?

Basic technical knowledge of HR Shared Services Systems, including Customer Relationship Management Systems (Cloud-based) and Oracle Cloud, is required.

What benefits does DHL offer for this position?

DHL offers a range of benefits including free confidential 24/7 GP service, hundreds of discounts, affordable loans, an enhanced pension scheme, and a 24/7 employee support service.

Is DHL committed to diversity and inclusion?

Yes, DHL is committed to ensuring that all their resourcing activities are fair, transparent, and consistent, promoting diversity, equity, inclusion, and belonging.

How can I apply for this position?

You can apply for the position by visiting the DHL careers website and following the application instructions.

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DHL

Transportation
Industry
10,001+
Employees
1969
Founded Year

Mission & Purpose

DHL is the leading global brand in the logistics industry. Our divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 395,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as “The logistics company for the world”. DHL is part of Deutsche Post DHL Group.