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HR Program Manager, Customer Service People Experience and Technology (CS PXT)

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Amazon

1mo ago

  • Job
    Full-time
    Mid Level
  • Data
    Business, Operations & Strategy
  • Seattle

AI generated summary

  • You need 3+ years in program management and process improvement, advanced Excel and SQL skills, experience with data analytics, stakeholder management, and a PMP certificate.
  • You will build partnerships, analyze HR data, enhance reporting mechanisms, support operational performance cycles, and manage change communication for employee experience improvements.

Requirements

  • 3+ years of program or project management experience
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
  • Experience using data and metrics to determine and drive improvements
  • Experience working cross functionally with tech and non-tech teams
  • 3+ years of driving end to end delivery, and communicating results to senior leadership experience
  • 3+ years of driving process improvements experience
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • Experience building processes, project management, and schedules
  • PMP certificate

Responsibilities

  • In this role you will:
  • Build and maintain partnerships with the PXT team, CS Ops team, WWCS PXT PMO, and other regional and global stakeholders.
  • Analyze diverse HR datasets across a range of tools and systems, and write compelling narrative to share data stories to stakeholders and equip them to make informed decisions and future plans.
  • Build and continuously improve PXT reporting mechanisms, track program initiatives’ progress, and update PXT leadership on the status of in-flight programs.
  • Support CS Operational and PXT Performance cycles and input requirements (annual program planning and goals, staffing plans, site metrics, etc.).
  • Create and collaborate on change management communication that impacts the PXT employee experience.

FAQs

What is the preferred location for the HR Program Manager position?

The preferred location for this position is onsite in Seattle, WA.

What are the minimum years of experience required for this role?

Candidates are required to have 3+ years of program or project management experience, as well as 3+ years of experience in defining and implementing process improvement initiatives.

Is advanced knowledge of Excel required for this position?

Yes, advanced knowledge of Excel, specifically Pivot Tables and VLookUps, is required for this role.

Will the Program Manager work with global teams?

Yes, the Program Manager will support global programs and work cross-functionally with both tech and non-tech teams.

What kind of data analysis is expected in this role?

The Program Manager is expected to analyze diverse HR datasets, create compelling narratives to share data stories, and use metrics to drive improvements.

Is project management certification required for this role?

While not explicitly required, a PMP (Project Management Professional) certificate is preferred for this position.

What types of initiatives will the Program Manager support?

The Program Manager will support various projects and initiatives that impact the Customer Service People Experience and Technology (CS PXT) network, influencing over 50,000 employees.

Does Amazon promote a diverse and inclusive workplace?

Yes, Amazon is committed to providing a diverse and inclusive workplace and is an equal opportunity employer.

How will the Program Manager contribute to change management?

The Program Manager will create and collaborate on change management communications that impact the PXT employee experience.

What is the salary range for this position?

The base pay for this position ranges from $66,800/year in the lowest geographic market up to $142,800/year in the highest geographic market, depending on various factors including job-related knowledge and experience.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.