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HR Representative I | Full Time | Detroit, MI

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Henry Ford Health

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Detroit

AI generated summary

  • You need an Associate's Degree or equivalent HR/customer service experience, plus 2 years of customer service and 1 year of preferred HR experience.
  • You will assist with HR inquiries, resolve issues, maintain documentation, identify trends, participate in process improvements, and engage in professional development activities.

Requirements

  • Associate's Degree or two (2) years' completion of college, or equivalent two (2) years' HR experience, or two (2) years' customer service in lieu of degree.
  • Two (2) years of customer service.
  • One (1) year of HR Experience, preferred.

Responsibilities

  • Provides initial support, investigation, resolution and follow up to incoming inquiries/calls related to Human Resources (HR), Payroll, Benefits, Time and Attendance and other HR related issues.
  • Resolves basic to moderately complex issues. Maintains knowledge of all first tier related questions in order to provide prompt, highly responsive and superior customer service to all inquiries.
  • Identifies and escalate issues to HR Representative II as appropriate.
  • Maintains accurate documentation within case management system of calls, transactions, and outcomes of issues raised for administrative review and follow up. Identifies trends that may need additional attention and reports to the Manager.
  • Adheres to current workplace procedures in accordance with procedure manual and standard operating procedures.
  • Provides input for customer service standards and maintain the same.
  • Participates in cross-functional teams and initiatives related to process improvements and enhancements.
  • Maintains professional growth and development through seminars, workshops and other learning opportunities.
  • Performs other related duties as assigned or requested.

FAQs

What are the main responsibilities of the HR Representative I position?

The HR Representative I provides initial support for inquiries related to Human Resources (HR), Payroll, Benefits, Time and Attendance, and other HR issues. This includes investigating, resolving, and following up on incoming inquiries, maintaining accurate documentation, and identifying trends that may require additional attention.

What educational qualifications are required for this position?

An Associate's Degree or completion of two years of college, equivalent two years of HR experience, or two years of customer service experience in lieu of a degree is required.

Is previous HR experience necessary for this position?

While one year of HR experience is preferred, it is not a strict requirement. Two years of customer service experience can also be considered in lieu of HR experience.

What type of training and development opportunities are provided?

The position offers opportunities for professional growth and development through seminars, workshops, and other learning opportunities.

Are there any specific software or systems that the HR Representative I will need to use?

Yes, the HR Representative I will need to utilize a case management system and may also require knowledge of employee/manager self-service tools, intranet, and PeopleSoft.

What benefits does Henry Ford Health offer to its employees?

Henry Ford Health offers competitive health plan options, dental and eye care coverage, tuition assistance, family forming benefits, and discounts to various businesses as part of their Total Rewards program.

Is this position full-time?

Yes, this position is a full-time role.

What is the work environment like for this job?

The HR Representative I works under general supervision within the HR department, primarily supporting HFHS employees and managers by providing quality customer service and resolving HR-related inquiries.

What should I do if I have an HR issue that needs immediate attention?

You should reach out via the appropriate communication channel provided for employee inquiries to receive prompt initial support and resolution from the HR Representative I.

Does Henry Ford Health have an Equal Employment Opportunity policy?

Yes, Henry Ford Health is an Equal Employment Opportunity/Affirmative Action Employer committed to fair treatment of all individuals without regard to various protected statuses as per applicable federal and state laws.

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Henry Ford Health

Our vision is to be the trusted partner in health, leading the nation in superior care and value.

Science & Healthcare
Industry
10,001+
Employees
1915
Founded Year

Mission & Purpose

Serving communities across Michigan and beyond, Henry Ford Health provides a full range of services – from primary and preventative care, to complex and specialty care, health insurance, comprehensive home health offerings, virtual care, pharmacy, eye care and more. With more than 33,000 valued team members, 250+ ambulatory sites, 5 hospitals and 3 behavioral health facilities, Henry Ford Health is also among Michigan’s largest and most diverse employers, including nearly 6,000 physicians and researchers from the Henry Ford Medical Group, Henry Ford Physician Network and Jackson Health Network.