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HR Service Center Representative

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Columbus, +2

AI generated summary

  • You need 2+ years in HR, knowledge of HR processes, proficiency with systems, strong communication skills, detail-oriented, analytical mindset, process improvement ideas, and commitment to confidentiality.
  • You will resolve inquiries, assist with HR processes, improve knowledge databases, collaborate with HR teams, and build expertise to support employees effectively.

Requirements

  • 2+ years of previous experience in Human Resources or related field.
  • Understanding of HR processes such as benefits, payroll, onboarding, and compliance.
  • Proficiency in HR systems and tools with the ability to learn new technologies.
  • A customer-focused mindset with strong follow-up, attention to detail, and prioritization/time management.
  • Clear, professional, and adaptable communication to various audiences.
  • A knack for identifying ways to improve processes and enhance the employee experience.
  • Analytical mindset to troubleshoot and resolve issues or identify patterns for improvement.
  • A commitment to confidentiality when handling sensitive information.

Responsibilities

  • Be the Go-To Problem Solver : Handle incoming inquiries via phone or email, providing timely resolutions or connecting people with the right resources.
  • Drive Excellence in Employee Support : Assist with life-cycle events such as compensation, benefits, pre-employment, onboarding, and compliance processes that come from HR Business Partners, employees, and support teams.
  • Enhance HR Processes : Maintain and improve knowledge databases, identify trends, and contribute to process improvement initiatives.
  • Collaborate and Communicate : Work closely with HR Business Partners and HR Support teams to ensure smooth workflows and optimal employee support.
  • Become an HR Knowledge Expert : Build expertise across HR functions to help employees navigate systems, processes, and policies.
  • Other duties as assigned

FAQs

What is the job title for this position?

The job title is HR Service Center Representative.

What are the primary responsibilities of the HR Service Center Representative?

The primary responsibilities include handling incoming inquiries, assisting with employee life-cycle events such as payroll and onboarding, enhancing HR processes, collaborating with HR Business Partners, and becoming an HR knowledge expert.

Is this position remote or hybrid?

This position is hybrid, requiring 2-3 days per week on-site at the Columbus, OH corporate headquarters.

What qualifications are required for this role?

Applicants should have 2+ years of experience in Human Resources or a related field, a customer-focused mindset, strong attention to detail, and proficiency in HR systems and tools.

What benefits are offered to employees?

Benefits include health, dental, and vision insurance that starts on the first day, an employer HSA contribution, on-site medical center and fitness center, 401(K) match, employee assistance program, and quarterly profit sharing.

Is there an opportunity for career growth in this position?

Yes, there is ample opportunity for career growth, as the company promotes from within.

What type of inquiries will the HR Service Center Representative handle?

The representative will handle inquiries related to HR topics such as benefits, payroll, onboarding, and compliance.

How does the company promote a positive employee experience?

The company promotes a positive employee experience by focusing on service excellence, innovative solutions, collaboration, and providing a supportive learning environment.

Manufacturing & Electronics
Industry
1001-5000
Employees
1955
Founded Year

Mission & Purpose

Worthington Enterprises (NYSE: WOR) designs and manufactures leading brands that enhance safety, health, and self-expression. Operating in Building Products and Consumer Products, they offer solutions for cooking, heating, cooling, water systems, tools, outdoor living, and celebrations. Their mission is to innovate and lead in their markets, empowering employees and improving everyday life. With a people-first philosophy, they engage deeply with communities and focus on corporate citizenship and sustainability.