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HR Shared Services Partner

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Ford Motor Company

20d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    People, HR & Administration
  • Dearborn

AI generated summary

  • You must have a Bachelor's in HR or related field, 3+ years as an HR business partner, proficiency in Oracle HCM and Excel, strong communication skills, and a commitment to continuous learning.
  • You will resolve complex HR inquiries, collaborate with teams, manage projects, identify systemic issues, and enhance employee experiences while providing excellent customer service.

Requirements

  • Bachelor’s Degree in Human Resources, Organizational Development, or any other related discipline or commensurate work experience.
  • 3+ years of HR business partner work including strategic Human Resources work experience, such as policy design, organizational design, etc.
  • Proficient in Ford’s HR systems (i.e. Oracle HCM, Visier, etc.).
  • Proficient in Microsoft Excel.
  • Prior experience working as an HR Business Partner or related customer-facing role.
  • Exemplary collaborator with superior relationship building and communication skills.
  • Critical thinker who anticipates challenges and acts proactively.
  • Skilled multi-tasker with the ability to strategically triage work and execute with agility and attention to detail.
  • Committed learner who pursues opportunities to grow knowledge and skills in diverse disciplines and situations.

Responsibilities

  • Intake, strategically prioritize, and apply policy / process expertise to resolve HR policy / process inquiries, transactions, and escalations, especially those that are executive-level, high-visibility, and / or complex (i.e. paycheck discrepancies, final pay disbursement, leaves of absences, position changes, etc.).
  • Leverage critical thinking skills and curiosity to deeply understand contextual nuance and anticipate issues, downstream impacts, and connection points to other processes to deliver work with excellence.
  • Liaise between / delegate action (when appropriate) to People First colleagues and key partners (e.g. Benefits, Payroll, Mobility, etc.). Monitor closely to ensure efficient and accurate resolution.
  • Participate in the delivery of special projects and initiatives. Such projects include org. designs which require mass position changes / HCM data alignment, job architecture, position management, and other data clean-up, integrity maintenance exercises (e.g. work location alignment). These may require varied reporting needs that become nuanced by organization.
  • Proactively identify systemic issues and develop root-cause solutions that enhance the employee experience and may be scaled across teams / functions.
  • Develop a deep understanding of assigned CHRO’s team and customer groups, including attending HR team meetings, to build the contextual knowledge and collaborative relationships required to serve as a trusted point of contact to local employees and colleagues.
  • Model customer service excellence to the broader People First Team, including sharing learnings and best practices.

FAQs

Do we support remote work?

Yes, we do remote work in a hybrid format, requiring 3 days per week in the Dearborn, MI office.

What qualifications are needed for this role?

A Bachelor’s Degree in Human Resources, Organizational Development, or a related discipline is required, along with 3+ years of HR business partner work experience.

Is prior experience with Ford's HR systems preferred?

Yes, being proficient in Ford’s HR systems such as Oracle HCM and Visier is considered a plus.

What types of tasks will I be responsible for in this position?

You will handle HR policy inquiries, complex transactions, participate in special projects, and develop solutions to enhance employee experiences.

How important is collaboration in this role?

Collaboration is essential, as you will work closely with other People First colleagues and key partners to resolve HR-related inquiries and projects.

Are there opportunities for professional development?

Yes, the company encourages continuous learning and offers tuition assistance to support further education.

Will I need to attend meetings with the HR team?

Yes, attending HR team meetings is a responsibility to build contextual knowledge and collaborative relationships.

What kind of benefits does Ford Motor Company offer?

Benefits include immediate medical, dental, vision coverage, paid parental leave, family building benefits, and a vehicle discount program, among others.

Is visa sponsorship available for this position?

No, visa sponsorship is not available for this position.

How does Ford Motor Company promote a diverse and inclusive workplace?

Ford is committed to an inclusive workplace and has established and active employee resource groups supporting diversity initiatives.

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Ford Motor Company

Automotive
Industry
10,001+
Employees
1903
Founded Year

Mission & Purpose

We don't just make history -- we make the future. Ford put the world on wheels over a century ago, and our teams are re-inventing icons and creating groundbreaking connected and electric vehicles for the next century. We believe in serving our customers, our communities, and the world. If you do, too, come move the world and make the future with us. Ford is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet. We are here to provide the means for every person to move and pursue their dreams, serving as a bridge between personal freedom and the future of mobility. In that pursuit, our 186,000 employees around the world help to set the pace of innovation every day.