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HR Shared Services Representative

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
  • Syracuse

AI generated summary

  • You need an Associate’s degree with 2 years of relevant experience (or equivalent), HRIS knowledge, MS Office proficiency, strong communication skills, attention to detail, and the ability to work independently or in a team.
  • You will assist employees with benefits inquiries, process changes in HRIS, ensure compliance, audit data, resolve issues, and monitor HR processes for improvements and efficiencies.

Requirements

  • An Associate’s degree along with a minimum of 2 years relevant work experience OR an equivalent combination of education and related work experience.
  • Bachelor’s degree. Advanced knowledge of HRIS systems and benefits administration.
  • Excellent attention to detail and organizational skills.
  • Highly proficient with MS Office Products and technology tools.
  • Experience with HRIS and Payroll systems.
  • Proven experience working with data, running queries and reports preferred.
  • Strong communication and people skills.
  • Attentive and demonstrate sound judgment.
  • Provide exceptional service and manage multiple priorities by leveraging various systems and tools.
  • Demonstrate aptitude to work independently and collaboratively as a member of a team.
  • Work effectively with a diverse group of people, including faculty, staff, and students.
  • Project a professional image and demonstrate the propensity to manage various scenarios diplomatically.
  • Possess efficient work habits such as meeting deadlines, honoring schedules, coordinating resources and meetings effectively and on time, and demonstrating respect for others.

Responsibilities

  • In this role, you will provide specialized assistance to various employee inquiries, identify issues, and escalate as needed. Additionally, you will perform the following:
  • Provide benefit administration, including new employee benefit onboarding, assist with benefit changes using HRIS and vendor portals, respond to employee questions, process qualifying events, and ensure the employee provides proper documentation.
  • Assist employees with in-depth and sensitive concerns regarding HR-related benefits.
  • Ensure compliance with university policies as well as federal and state regulations.
  • Respond to and resolve inbound calls, emails, and walk-ins from both internal and external customers.
  • Utilize HR systems and tools to effectively communicate HR data, policies, and procedures to the campus community and HR stakeholders and leadership.
  • Distribute action items and escalates complex issues, as needed, to Tier II or Senior Advisor.
  • Review, verify, and enter data to Syracuse University Human Resources information systems.
  • Process changes to employee data, benefits, and compensation.
  • Review and analyze HR data for accuracy and compliance purposes.
  • Retrieve data from the HRIS or other reporting tools.
  • Perform audits for federal and legal compliance as well as University policies, procedures, and eligibility (compensation, system, benefit plans, pay notices, I-9, social security, etc.).
  • Continuous evaluation and monitoring of audits in search of opportunities for process improvements and efficiencies.

FAQs

What is the hourly pay range for the HR Shared Services Representative position?

The pay range for this position is $19.47 - $21.63 per hour.

What are the core business hours for this position?

The core business hours are 8:30 AM to 5:00 PM during the academic year, and 8:00 AM to 4:30 PM during the summer.

Is this position eligible for flexible work arrangements?

Yes, flexible work arrangements are considered upon successful completion of training on core job functions.

What type of degree is required for this role?

An Associate’s degree is required along with a minimum of 2 years of relevant work experience, or an equivalent combination of education and related work experience.

What are the preferred qualifications for this position?

Preferred qualifications include a Bachelor’s degree and advanced knowledge of HRIS systems and benefits administration.

What skills are essential for an HR Shared Services Representative?

Essential skills include excellent attention to detail, organizational skills, proficiency with MS Office Products and technology tools, strong communication skills, and the ability to work collaboratively.

What responsibilities does this position include?

Responsibilities include providing benefit administration, responding to and resolving employee inquiries, reviewing and entering HR data, and performing audits for compliance purposes.

How many employees does the HR Shared Services team consist of?

The HR Shared Services team consists of 18 employees.

Where is the HR Shared Services Representative position located?

The position is located in Syracuse, NY.

How does Syracuse University ensure equitable pay?

Pay rates at Syracuse University are based on a combination of factors such as job responsibilities, education, work experience, internal equity, and applicable laws.

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Mission & Purpose

Syracuse University is a private research institution that offers a diverse range of undergraduate and graduate programs across various fields of study. Its ultimate mission is to foster a rich educational environment that promotes learning, innovation, and discovery. The university's purpose is to prepare students for professional and personal success through rigorous academics, experiential learning opportunities, and a commitment to global citizenship. Syracuse University aims to cultivate knowledge, encourage intellectual growth, and contribute positively to society through research, scholarship, and community engagement.