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HR Transformation Lead - Sr. Manager (Hybrid)

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United Airlines

2mo ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Chicago

AI generated summary

  • You must have 7+ years in HR transformation, expertise in process redesign, strong leadership skills, and the ability to navigate ambiguity while delivering actionable solutions.
  • You will drive HR process redesign, oversee service delivery models, ensure alignment across initiatives, enhance employee experiences, and advise leadership on operational changes.

Requirements

  • 7+ years of related experience
  • Extensive experience leading HR transformation programs, including operating model and service delivery design.
  • Demonstrated expertise in process redesign and operational change management within large, complex organizations.
  • Proven ability to lead teams, manage cross-functional stakeholders, and drive alignment across business units.
  • Strong facilitation and communication skills to lead workshops, focus groups, and leadership alignment sessions.
  • Exceptional problem-solving and critical-thinking abilities, with a focus on delivering actionable solutions.
  • Knowledge of service management frameworks and experience developing service delivery models.
  • Ability to manage ambiguity and provide clarity, direction, and oversight in fast-paced, evolving environments.

Responsibilities

  • The Transformation Lead Senior Manager is responsible for driving Human Resources process redesign, operating model changes, and service delivery model updates as part of the broader Human Capital Management transformation program. Working parallel to the Digital Technology & Payroll Delivery Leads, and leading the GPOs, Op Model and SDM Teams, the Transformation Lead focuses on reimagining how employees access and interact with HR services, ensuring alignment with organizational goals and leading a dedicated team to deliver these transformation initiatives.
  • Provide overall direction, vision, and guardrails for the development and delivery of the HR Operating Model, Service Delivery Model (SDM) and HR Processes. Oversee the design and build-out of service management frameworks and delivery approaches to improve employee experiences.
  • Provide strategic input to the coordination of activities and deliverables across the Process, Operating Model and Service Design workstreams. Engineer process change and harmonization to drive simplification, efficiency, and accuracy. Monitor progress, resolve escalations, and ensure alignment across initiatives, methods, policies, and labor agreements.
  • Drive the co-creation and refinement of Service Delivery frameworks, ensuring alignment with the new HR Operating Model. Provide critical input and feedback to validate and enhance service delivery designs.
  • Align transformation efforts with other program workstreams to ensure cohesive outcomes. Serve as a key advisor to leadership, facilitating decision-making and ensuring organizational readiness for operational changes.

FAQs

What is the job title for this position?

The job title is HR Transformation Lead - Sr. Manager.

What type of work arrangement is offered for this position?

This position offers a hybrid work arrangement.

How many years of experience are required for this role?

A minimum of 7 years of related experience is required for this role.

What is the primary responsibility of the HR Transformation Lead?

The primary responsibility is to drive Human Resources process redesign, operating model changes, and service delivery model updates as part of the broader Human Capital Management transformation program.

What skills are necessary for success in this position?

Necessary skills include strong facilitation and communication abilities, exceptional problem-solving and critical-thinking capabilities, and knowledge of service management frameworks.

What kind of projects will the HR Transformation Lead be involved in?

The HR Transformation Lead will be involved in projects related to HR process redesign, service delivery model transformation, and operational change management.

What are the key qualifications sought for this position?

The key qualifications include extensive experience in HR transformation programs, proven leadership abilities, and expertise in process redesign and operational change management within large organizations.

Does this position offer competitive benefits?

Yes, this position offers competitive benefits including medical, dental, vision, life insurance, paid holidays, and flight privileges, among others.

What is the salary range for this position?

The base pay range for this role is $124,735.00 to $169,950.00, depending on job-related factors.

Is United Airlines an equal opportunity employer?

Yes, United Airlines is an equal opportunity employer and promotes diversity in the workplace.

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United Airlines

Good Leads The Way.

Automotive
Industry
10,001+
Employees
1926
Founded Year

Mission & Purpose

This is the story of airline that leads the industry from ground to clouds. Our global cast of over 90,000+ hero characters are each on a journey to be a force for good for our customers, the planet and each other. Come be part of this story, we’re hiring 15,000 people in 2023.