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Human Centred Design Manager (6 months)

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NatWest Group

2mo ago

  • Job
    Full-time
    Senior Level
  • Design
    Product
  • London

AI generated summary

  • You have experience in user experience or design, understanding of user-centred methods, Agile, stakeholder management, problem-solving, strong communication, and attention to detail.
  • You will apply HCD methods to enhance user experiences, lead design teams, shape briefs, improve guidelines, and mentor colleagues in user experience best practices.

Requirements

  • We're looking for someone with experience working in a digital role focused on user experience or design. Ideally, you'll come from a background in a design-related discipline, such as product design, user research, interaction design, graphic design or digital optimisation.
  • You'll demonstrate an expert understanding of human and user-centred design methods, as well as usability, user research and accessibility design.
  • You'll also have:
  • Experience of working with Agile methods, as well as the ability to work on multiple projects simultaneously
  • An understanding of the business, market trends, customer needs and the operational strategies that contribute to business success
  • Experience of working with agencies and third parties, from briefing to delivery
  • The ability to solve problems, understand issues and identify opportunities with the customer in mind throughout
  • Experience of working with large scale digital estates and a wide variety of stakeholders
  • Excellent influencing and storytelling skills, with the ability to provide constructive feedback to a variety of stakeholders at different levels
  • Strong verbal and written communication skills and a keen eye for detail

Responsibilities

  • In this key role, you’ll bring your understanding and knowledge of HCD creative disciplines to make day-to-day banking for our customers effortless. Working closely with our internal teams and external partners, you’ll be applying HCD methods to translate and identify customer needs and balancing these with business objectives and technology to improve user experiences with commercial impact.
  • You’ll also be:
  • Providing high quality consultancy and working collaboratively to drive and deliver improvements
  • Leading our third party partners and internal HCD design teams from briefing to end delivery
  • Shaping HCD design and research briefs, making sure that our new experiences are of the highest quality, meeting both user and business objectives
  • Embedding user experience best practices across our community of experience and journey managers, creating and improving guidelines, driving consistency and ensuring the benefits are understood
  • Coaching and mentoring our teams, building HCD knowledge and advocacy of good user experience and design

FAQs

What is the duration of the Human Centred Design Manager role?

The role is offered for a period of six months.

What is the working model for this position?

The team operates within a hybrid working model, allowing for most work to be done at home, with at least one day in the office each week for collaboration.

What are the primary responsibilities of the Human Centred Design Manager?

The primary responsibilities include shaping user experiences, identifying opportunities for digital experience improvements, leading internal teams and third-party partners, and embedding user experience best practices.

What experience is required for this role?

Candidates should have experience working in a digital role focused on user experience or design, ideally from a design-related discipline such as product design, user research, or graphic design.

What skills are essential for success in this role?

Essential skills include an expert understanding of user-centred design methods, experience with Agile methods, problem-solving abilities, and excellent influencing and storytelling skills.

Will I work individually or collaborate with others in this role?

You will collaborate closely with internal teams and external partners throughout the design and improvement processes.

Is there an opportunity for career development in this position?

Yes, there is plenty of scope for career development as you will work with various stakeholders and gain exposure across the bank.

What is the focus of the Human Centred Design Manager?

The focus is on improving the usefulness, usability, visual design, content, and branding of both new and existing digital solutions for customers.

Will there be a mentorship aspect in this role?

Yes, the role includes coaching and mentoring teams to build knowledge and advocacy for good user experience and design practices.

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NatWest Group

A relationship bank for a digital world. We champion potential.

Finance
Industry
10,001+
Employees
1968
Founded Year

Mission & Purpose

We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.