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Human Resources Specialist

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Chewy

25d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    People, HR & Administration
  • Plantation

AI generated summary

  • You need a HS Diploma or GED (Bachelor's preferred), HR experience, familiarity with case management, strong communication, analytical skills, and attention to detail.
  • You will review HR tickets in ServiceNow, triage cases, advise on service catalog design, research metrics, enhance self-service support, and provide Tier 1 phone support for HR services.

Requirements

  • HS Diploma or GED, Bachelor’s degree preferred
  • Experience preferred in working in ServiceNow or similar case management platform
  • Previous HR Experience preferred
  • Customer service focused, have a passion for process improvement, self-motivated and able to work both independently and in a team environment
  • Excellent communication, analytical, problem-solving and troubleshooting skills
  • Meticulous; demonstrate strong interpersonal and time management skills, as well as strong data entry skills

Responsibilities

  • Review tickets and issues submitted to HR through ServiceNow
  • Triage and assign the cases to the appropriate HR contact
  • Provide advisement and process design insight on the organization of the HR Service Catalog in ServiceNow
  • Assist with research and tracking of case issues and metrics
  • Provide ongoing support on decreasing triaging traffic through standardizing self-service support
  • Provide Tier 1 inbound phone support for HR Shared Services

FAQs

What is the primary responsibility of the HR Specialist at Chewy?

The primary responsibility of the HR Specialist is to triage tasks specified to the Team Member Services team by quickly and efficiently reviewing incoming tickets in ServiceNow and assigning them to the appropriate team or employee for resolution.

What qualifications are required for this role?

A high school diploma or GED is required, with a bachelor's degree preferred. Additionally, experience in working with ServiceNow or a similar case management platform and previous HR experience are preferred.

Is previous customer service experience necessary for this position?

Yes, a strong customer service orientation is essential, as the HR Specialist will provide Tier 1 inbound phone support for HR Shared Services.

What skills are emphasized for a successful candidate?

Key skills for success in this role include excellent communication, analytical, problem-solving, and troubleshooting skills, along with strong interpersonal, time management, and data entry skills.

Where is the HR Specialist position located?

The HR Specialist position is located in the Plantation, FL office of Chewy.

Will the HR Specialist have exposure to different HR inquiries?

Yes, this role is an ideal entry-level HR opportunity that provides exposure to a vast array of HR inquiries and questions.

What tools will the HR Specialist use in their daily tasks?

The HR Specialist will primarily use ServiceNow to review tickets and manage HR inquiries.

Is there an emphasis on process improvement within the role?

Yes, the HR Specialist should possess a passion for process improvement and provide advisement and process design insight regarding the HR Service Catalog in ServiceNow.

What kind of support will the HR Specialist provide regarding triaging traffic?

The HR Specialist will assist in providing ongoing support to decrease triaging traffic through standardizing self-service support.

How does Chewy prioritize diversity and inclusion?

Chewy is committed to equal opportunity and values and embraces diversity and inclusion among all Team Members.

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Chewy

Our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.

Retail & Consumer Goods
Industry
10,001+
Employees
2011
Founded Year

Mission & Purpose

At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential. We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that. At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch. Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey. We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets. We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.