FAQs
What is the EMMA project?
EMMA is Radisson Hotel Group's exclusive unified technology platform powered by Indra Minsait Hospitality and the SAP HANA Platform, designed to eliminate the need for a multi-system technology solution.
What are the key responsibilities of the Implementation Expert for the EMMA Project?
The key responsibilities include providing support on the EMMA solution during implementation, performing system configuration and data migration, managing risks and issues, delivering client-facing support, assisting hotel staff and management, and ensuring a smooth transition to the new system.
What skills are required for this position?
Required skills include strong administration and organizational skills, operations knowledge, interpersonal communication skills, training experience, problem-solving ability, analytical capabilities, attention to detail, and proficiency in creating reports with a solid understanding of database principles.
What is the minimum educational qualification needed for this role?
The minimum educational qualification required is a Bachelor’s degree.
How many years of experience are required for this position?
A minimum of 2-3 years of experience is required.
What languages must applicants speak?
Applicants must be fluent in English and French. Knowledge of other languages is a plus.
Is travel required for this job?
Yes, the job requires approximately 30% travel, both domestic and international.
Where is this position based?
The position is based in Spain, preferably in Madrid.
Is prior certification required for this role?
No specific certificates are required for this position.
What type of environment will the Implementation Expert work in?
The Implementation Expert will work in a dynamic and customer-focused environment, providing support before, during, and after implementations at hotel properties.