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Implementation Manager, Professional Services (ProServe)

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Amazon

Feb 13

Applications are closed

  • Job
    Full-time
    Senior Level
  • Logistics
    Business, Operations & Strategy
  • Toronto
    Remote

Requirements

  • Bachelor’s degree or equivalent
  • Experience positioning and selling innovative solutions to new and existing customers and market segments
  • Knowledge of procurement and source to pay methods at enterprise businesses
  • Experience translating customer needs into business requirements
  • 3+ years of B2B implementation or services delivery experience
  • Experience influencing at all levels within an organization, particularly at the executive level
  • 5+ years of implementing procurement and source-to-pay processes and solutions for enterprise customers
  • Experience with change management

Responsibilities

  • The Implementation Manager is the focal point for multiple, concurrent implementation projects that vary in size and scope.
  • The Implementation Manager is accountable for the following aspects of each project:
  • Analyze current purchasing processes and evaluate opportunities for Amazon Business solutions to improve end user experiences, reduce costs, and accelerate organization performance.
  • Drive and accelerate spend adoption through change management activities and advising customers on best practices for using Amazon Business solutions.
  • Define requirements and scope program for utilizing AB solutions.
  • Oversee program execution including personnel assignment, project scheduling, and timely delivery.
  • Provide timely, clear and concise and complete communications to customer and Amazon Business Leadership.
  • Assess program risks, anticipate challenges, and provide escalation management when necessary.
  • Focus on automating service needs for customers and work with Product Management and Technical teams to develop solutions that will increase customer adoption.
  • Meet or exceed targets for customer and/or feature spend adoption.
  • Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams.

FAQs

What qualifications are required for the Implementation Manager position?

A Bachelor’s degree or equivalent experience is required, along with 3+ years of B2B implementation or services delivery experience.

What type of experience is preferred for this role?

The ideal candidate should have experience in positioning and selling innovative solutions, translating customer needs into business requirements, and a background in procurement and source-to-pay methods at enterprise businesses.

What are the key responsibilities of the Implementation Manager?

Key responsibilities include analyzing purchasing processes, driving spend adoption, defining requirements, overseeing program execution, and providing clear communications to customers and Amazon Business Leadership.

Is change management experience necessary for this role?

Yes, experience with change management is preferred as the Implementation Manager will work closely with Change Management leads to guide deployments and facilitate the adoption of Amazon Business solutions.

What is the salary range for the Implementation Manager position?

The base salary for this position ranges from $99,900/year up to $166,900/year, depending on job-related knowledge, skills, and experience.

Does Amazon offer a diverse and inclusive workplace?

Yes, Amazon is committed to a diverse and inclusive workplace and is an equal opportunity employer.

What type of companies do Implementation Managers typically engage with?

Implementation Managers engage with executives, purchasing leadership, and finance leadership within enterprise businesses.

What skills should a candidate possess to excel in this role?

A candidate should possess strong project management skills, excellent communication abilities, and the capability to influence at all levels within an organization, particularly at the executive level.

Are there opportunities for professional growth in this position?

Yes, joining Amazon Business as an Implementation Manager provides opportunities to innovate, disrupt the status quo, and contribute to a rapidly expanding global business.

How can applicants apply for this position?

Applicants should apply via the internal or external career site provided by Amazon.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

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