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Inbound Retention Specialist - Sales - US Remote - Western Region

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Yelp

10d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • Reno
    Remote

AI generated summary

  • You need a Bachelor’s Degree or 3+ years of client-facing experience, strong communication skills, problem-solving abilities, and a passion for local businesses. Ability to manage time, adapt, and handle tough conversations is essential.
  • You will support Yelp advertisers, educate clients on ad performance, resolve issues, recommend solutions, communicate effectively, stay organized, and meet monthly goals in a fast-paced environment.

Requirements

  • You have a Bachelor's Degree or 3+ years of relevant client facing experience
  • You are technically proficient with computers and information systems
  • You have strong communication skills (verbal and written)
  • You excel with problem solving and troubleshooting
  • You have experience in account management, sales, advertising, or small business (preferred)
  • You have a love for local businesses and understand their importance in local economies
  • You have excellent time management and organizational skills with the ability to track and complete numerous details
  • You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner
  • You have the ability to strike a balance between consulting and supporting as needed
  • You are willing to receive and implement feedback
  • You have the ability to embrace a fast paced and always-changing environment

Responsibilities

  • You will help strengthen Yelp’s revenue retention by providing exceptional and timely customer support
  • You will be logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers
  • You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics
  • You will use strong listening and conflict resolution skills to handle escalated clients
  • You will become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success
  • You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees
  • You will remain organized and efficient in a fast-paced environment
  • You will consistently achieve/exceed monthly goals

FAQs

Do we support remote work?

Yes, this role is remote, but candidates must reside in the Western region of the United States (Pacific or Mountain time zones).

What is the primary responsibility of the Inbound Retention Specialist?

The primary responsibility is to provide exceptional customer support to small business advertisers, helping to retain them post-sale and ensuring they receive a 5-star experience.

What qualifications are required for this position?

Candidates should have a Bachelor's Degree or 3+ years of relevant client-facing experience, strong communication and problem-solving skills, and preferably experience in account management, sales, advertising, or small business.

What type of support does Yelp provide to employees?

Yelp offers medical, vision, and dental support from the first day, mental health services, 15 days of PTO plus holidays, parental leave, wellness subsidies, and a 401(k) retirement savings plan, among other benefits.

Is previous experience in sales or advertising necessary?

While it is preferred, previous experience in sales, advertising, account management, or with small businesses is not a strict requirement.

What are the performance expectations for this role?

Employees are expected to consistently achieve or exceed monthly goals while providing timely and exceptional customer support.

Are there opportunities for professional growth within the company?

Yes, Yelp values employee development and encourages a culture of feedback and professional growth.

How is the salary structured for this position?

The base salary for this role is $50,000, plus performance-based incentives. Actual salary may vary based on location and experience.

Does Yelp provide accommodations for individuals with disabilities?

Yes, Yelp is committed to providing reasonable accommodations for individuals with disabilities during the job application process.

Is there a diversity and inclusion initiative at Yelp?

Yes, Yelp believes in the importance of diversity and actively recognizes diverse backgrounds and perspectives as strengths for their teams and products.

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Yelp

Looking for a #FiveStarCareer? We know just the place!

Technology
Industry
1001-5000
Employees
2004
Founded Year

Mission & Purpose

Yelp connects people with great local businesses. Our users have contributed approximately 155 million cumulative reviews of almost every type of local business, from restaurants, boutiques and salons to dentists, mechanics, plumbers and more. These reviews are written by people using Yelp to share their everyday local business experiences, giving voice to consumers and bringing “word of mouth” online.