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Instructional Design Manager

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Citi

4d ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Education & Teaching
  • Belfast

AI generated summary

  • You must have extensive instructional design experience, project management skills, expertise in digital learning tools, and knowledge of compliance and learning governance in the financial sector.
  • You will lead and mentor a global team, oversee digital learning design quality, manage project intake and efficiency, and collaborate with Learning Advisors and governance on instructional design initiatives.

Requirements

  • Deep experience in instructional design, learning technology, or adult education
  • Experience leading people & managing projects in a learning organization, preferably with globally distributed teams
  • Proven expertise designing scalable digital learning solutions using cloud-based authoring tools such as Area9, dominKnow, or similar
  • Strong understanding of learning governance, compliance, and audit-readiness practices
  • Familiarity with related tools, such as LMS systems (e.g., Docebo, SumTotal, Workday), learning reporting & analytics, and generative AI tools
  • Knowledge of enterprise structures, financial industry regulatory practices, learning design standards & governance

Responsibilities

  • People Leadership: Lead and mentor a team of global instructional designers, fostering a culture of trust, excellence, and psychological safety, including performance and development conversations, coaching, recognition, and always tailoring your leadership approach based on individual growth & project needs.
  • Instructional Design Oversight: Guide the creation and quality assurance of digital learning solutions (web-based trainings, adaptive learning modules, etc.), ensuring consistency with Citi’s learning design standards, accessibility practices, and other governance, including some hands-on development as needed, while championing the purposeful use of our standard authoring tools Area9 Rhapsode, dominKnow, and generative AI tools to increase efficiency and impact.
  • Operational Excellence: Oversee intake, scoping, and resource planning across a high volume of enterprise design requests using a tiered service model, while monitoring team KPIs (including turnaround times, efficiency metrics, etc.), while proactively addressing risk, bottlenecks, and audit readiness gaps.
  • Strategic Partnership & Collaboration: Serve as a primary instructional design point of contact for Learning Advisors serving designated functional areas, as well as a primary contact for Digital Learning Governance on initiatives that centralize and standardize Citi’s instructional design services.

FAQs

What is the job title for this position?

The job title for this position is Instructional Design Manager.

What does the Instructional Design team focus on?

The Instructional Design team focuses on designing high-impact, compliant, and scalable learning experiences that drive Citi's business transformation.

What types of training does the team design?

The team designs traditional and adaptive web-based trainings, using authoring tools like dominKnow and Area9 Rhapsode, and localizes content in 17+ languages.

What qualifications are needed for this role?

Candidates should have deep experience in instructional design, learning technology, adult education, and managing projects in a learning organization, preferably with globally distributed teams.

Are there opportunities for leadership within this role?

Yes, this role includes people leadership responsibilities, such as leading and mentoring a team of instructional designers.

What tools and technologies should candidates be familiar with?

Candidates should have proficiency with cloud-based authoring tools like Area9 and dominKnow, as well as familiarity with LMS systems and generative AI tools.

How many employees does the learning solutions target?

The learning solutions designed can target audiences ranging from a few hundred to over 250,000 employees globally.

What kind of work environment does Citi offer?

Citi offers a business casual workplace with a hybrid working model, allowing up to 2 days of working from home each week.

What benefits are provided to employees?

Employees can enjoy a generous holiday allowance, a discretional annual performance bonus, private medical insurance, a pension plan, paid parental leave, and access to various learning and development resources.

How does Citi view workforce diversity?

Citi is committed to ensuring a workplace where everyone feels comfortable coming to work as their whole self every day, and it aims to attract a diverse talent pool to empower and thrive.

Is there a requirement for compliance and audit readiness in this role?

Yes, a strong understanding of learning governance, compliance, and audit-readiness practices is required for this position.

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Citi

Finance
Industry
10,001+
Employees
1998
Founded Year

Mission & Purpose

Citigroup Inc. or Citi is an American multinational investment bank and financial services corporation headquartered in New York City. Citi's operation is to provide financial services that enable growth and economic progress. Core activities are safeguarding assets, lending money, making payments and accessing the capital markets.

Benefits

  • Live Well, Stay Healthy

    Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

  • Paid parental leave

    We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

  • Save well, for now and your future

    We empower our employees to manage their financial well-being and help them plan for the future.

  • Keep learning

    Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

  • Be well, take time off

    We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

  • Support Your Community

    We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.