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Intermediate - Global Lending Support

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ING

Aug 13

Applications are closed

  • Job
    Full-time
    Mid & Senior Level
  • Dublin

Requirements

  • 4-6 years' experience working on a relevant lending or risk team in banking, preferably wholesale, corporate or international banking.
  • Strong understanding of credit risk policies and lending frameworks.
  • Good knowledge of legal/loan documentation.
  • We value resourcefulness, teamwork, and enthusiasm all of which might be demonstrated via your previous work experience or perhaps involvement in extracurricular activities.
  • High level of attention to detail coupled with strong organisational and scheduling skills are important.
  • Ability to thrive in a fast-paced environment with multiple competing priorities.
  • Excellent written and spoken English communication skills. You will be working with teams across multiple lines of business based in many different counties so strong communication skills are a must.
  • Strong work ethic, positive attitude, and professional demeanour.

Responsibilities

  • Main Responsibilities
  • Workflow management - Ensuring work shared by our front office teams is picked up and delivered within agreed timelines; Scoping of new workflows within the sector / teams; Ensuring all team members are adequately utilized and urgent workflows are reprioritized; All activities done by the team and the system downtime to be accurately captured in the MIS data.
  • FO relationship management - Ensuring that emails and queries are answered promptly; Full clarity on delivery timelines to be provided to the front office teams; Audit trail of discussions to be maintained via emails.
  • Covenant Monitoring - Ensuring that the team's covenant backlog is minimized as much as possible; Four eyes process adherence; Ensuring that the quality checks are done, and a QC tracker and feedback log is maintained; Ensure all work done is in line with the agreed operating procedures.
  • Quality improvement - Be the first point of contact for any quality related escalations from front office teams; Identifying any quality gaps and ensuring quality standards are maintained; Guiding team on queries, identifying training requirements and facilitating knowledge transfer.
  • Compliance - Ensuring no process or compliance lapses; Trainings to be completed before due dates; Ensuring new policy updates are communicated to the team and implemented.
  • Talent Management - Supporting the overall talent management process; Hiring, Retention and Career Progression.
  • Operations - Provide various MIS data as required; Manage day to day operational challenges - leave management, resource management, etc. to minimize impact on workflows and quality.

FAQs

What is the main purpose of the Global Lending Support team?

The Global Lending Support team is responsible for supporting internal lending teams across the entire global ING Wholesale Banking network, ensuring efficient workflow management and compliance with lending processes.

What qualifications are required for this Intermediate - Global Lending Support position?

Candidates should have 4-6 years of experience in a relevant lending or risk team within banking, alongside a strong understanding of credit risk policies and legal/loan documentation.

What are the key responsibilities of this role?

Key responsibilities include workflow management, front office relationship management, covenant monitoring, quality improvement, compliance oversight, talent management, and handling day-to-day operational challenges.

What skills are important for success in this role?

Important skills include strong attention to detail, excellent organizational and scheduling abilities, the capacity to thrive in a fast-paced environment, and strong written and spoken English communication skills.

What type of work environment can I expect?

You can expect a fast-paced environment with multiple competing priorities, where teamwork, resourcefulness, and enthusiasm are highly valued.

Is there a focus on career development in this role?

Yes, the role includes supporting overall talent management processes related to hiring, retention, and career progression.

Are there opportunities to improve processes within the team?

Yes, the position involves supporting team leads in driving standardization and process improvements, as well as identifying quality gaps and facilitating training for team members.

Will I be working with colleagues from different countries?

Yes, the role requires collaboration with teams across multiple lines of business located in various countries, necessitating strong communication skills.

Empowering people to stay a step ahead in life and in business.

Finance
Industry
10,001+
Employees
1991
Founded Year

Mission & Purpose

ING is a pioneer in digital banking and on the forefront being one of the most innovative banks in the world. As ING we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or to tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realize their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers.

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