Logo of Huzzle

Investigation Associate

image

Amazon

1mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Data
    Research & Development
  • Bangalore
    Remote

AI generated summary

  • You should be a graduate, skilled in English, with strong data handling, problem-solving, and communication abilities. Attention to detail and teamwork in dynamic settings are essential.
  • You will investigate seller transactions, document findings, communicate with customers and stakeholders, escalate issues, analyze performance metrics, and meet productivity targets.

Requirements

  • Education Qualification: Graduate in any discipline
  • Work Experience: 0 to 1 years
  • Communication Skills- Excellent communication skills (written and spoken) in English language
  • Ability to handle and interpret large sets of data
  • Demonstrated ability to work in a team in a very dynamic environment
  • Demonstrated problem solving and analytical skills
  • Proven ability to work productively and efficiently in an independent setting
  • Proven ability to clearly communicate with managers and associates at all levels
  • Global perspective and solid understanding of business objectives
  • Excellent attention to detail and work with the highest level of accuracy

Responsibilities

  • Researches and evaluates facts surrounding seller transactions
  • Takes appropriate action on investigated transactions based on established standard operation procedure and tools
  • Documents their actions by providing detailed annotations
  • Communicates with external customers via phone or email during the investigation process
  • Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process
  • Understand the issue and make best use of the available resources to resolve it
  • Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard
  • Communicate with internal and external stakeholders
  • Understand performance metrics to create analysis for driving business goals
  • Meet predetermined and assigned productivity targets and quality standards

FAQs

Is this position a permanent role?

No, this position is a seasonal role (FTC) for 12 months on the payroll of Amazon.

What location is the Investigation Associate position based in?

The position is based in Bangalore, India, but it allows for work from home.

What qualifications are required for this position?

The basic qualification required is a graduate degree in any discipline.

Do I need prior experience to apply for this role?

No, the job is suitable for candidates with 0 to 1 year of work experience.

What skills are important for this role?

Important skills include excellent communication skills in English, problem-solving abilities, analytical skills, and the capability to handle large sets of data.

Will I be working in a team environment?

Yes, the role requires the ability to work as part of a team in a dynamic environment.

Is training provided for the Investigation Associate role?

The job description does not explicitly mention training, but employees typically receive onboarding and training relevant to their roles.

How will my performance be evaluated in this position?

Your productivity and quality assurance will be evaluated along with your overall contribution to the development of the department.

Will there be direct interaction with customers?

Yes, the role includes frequent communication with external customers via phone or email during the investigation process.

Are there opportunities for career growth within the company?

While the job description does not specify, Amazon generally provides opportunities for career advancement and skill development.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.