FAQs
What are the basic qualifications required for the Investigation Associate position?
The basic qualifications include a graduate degree in any discipline, 0 to 4 years of work experience, excellent communication skills in English (both written and spoken), the ability to handle and interpret large sets of data, and demonstrated teamwork abilities in a dynamic environment.
What kind of prior experience is preferred for this role?
Preferred experience includes a background in the ecommerce payments space, previous trust and safety experience, and experience in a customer-driven workplace.
What are the key responsibilities of a Transaction Risk Investigator?
Key responsibilities include investigating and eliminating online ecommerce risk, making independent decisions regarding customer authentication and complex transactions, engaging in frequent communication with management and other associates, and maintaining productivity and quality assurance standards.
How important are problem-solving skills for this position?
Problem-solving skills are crucial for this position, as candidates are expected to work independently, analyze problems logically, and provide appropriate solutions with little to no guidance.
What tools or skills are necessary for data interpretation?
Candidates must have the ability to handle and interpret large sets of data, which requires strong analytical skills and proficiency in problem-solving.
Is communication with customers part of this role?
Yes, the Transaction Risk Investigator may be required to contact customers by phone, in addition to written communication.
How is performance evaluated for this position?
Performance is evaluated based on productivity, quality assurance, and overall contribution to the development of the department.
What degree of supervision can a Transaction Risk Investigator expect?
The position operates under very limited supervision from the Manager, requiring high levels of independence and decision-making.
Are there opportunities for career advancement within the team?
Yes, there are opportunities for career advancement, as performance and contributions will be assessed, and growth within the department is encouraged.
What makes an ideal candidate for the Investigation Associate position?
An ideal candidate will be dedicated, hardworking, analytical, possess excellent judgment, excel in communication, and thrive in a fast-paced team environment.