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Investigation Specialist

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Amazon

Dec 25

Applications are closed

  • Job
    Full-time
    Junior Level
  • Customer Relations
    IT & Cybersecurity
  • Hyderabad, +1

Requirements

  • Communication Skills
  • Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response
  • Excellent interpersonal skills, with the ability to communicate complex transaction issues correctly and clearly to both internal and external customers
  • Problem Solving Skills
  • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
  • Excellent problem solving skills
  • Demonstrated ability to analyse problems logically
  • Self disciplined, diligent, proactive and detail oriented
  • Strong time management and organizational skills
  • Effectively prioritize work time to ensure productivity and fulfills department standards for time spent
  • Excellent ability to determine situational needs and provide appropriate solutions
  • Basic Qualifications
  • 1+ years of customer service experience
  • Speak, write, and read fluently in English
  • Experience with Microsoft Office products and applications
  • Experience in payments or e-commerce
  • Preferred Qualifications
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Responsibilities

  • Candidates will be responsible for a wide range of duties related to the investigation and elimination of online eCommerce risk.
  • The Transaction Risk Investigator position relies on excellent judgement to plan and accomplish goals and will work under very limited supervision of the Manager.
  • Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions.
  • Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
  • The Transaction Risk Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-party to accomplish goals.
  • They may also be required to contact customers by phone.
  • Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

FAQs

What is the role of an Investigation Specialist at Amazon India?

The Investigation Specialist is responsible for investigating and eliminating online eCommerce risk, utilizing analytical skills and judgment to authenticate customers and complex transactions while working independently under limited supervision.

What qualifications are required for the Investigation Specialist position?

The basic qualifications include 1+ years of customer service experience, fluency in spoken and written English, familiarity with Microsoft Office applications, and experience in payments or e-commerce.

What problem-solving skills are expected from candidates?

Candidates should demonstrate the ability to work independently, analyze problems logically, and make complex investigation decisions with little to no guidance, while also being proactive, detail-oriented, and having strong time management skills.

What kind of communication skills are necessary for this position?

Excellent written and spoken English skills are required, along with the ability to communicate complex transaction issues clearly to both internal and external customers, including through verbal communication with customers.

Are there opportunities for flexible scheduling?

Yes, candidates may be expected to work a flexible schedule, including weekends, nights, and/or holidays.

How is productivity evaluated in this role?

Productivity and quality assurance are evaluated based on individual performance, contribution to department goals, and adherence to time management standards.

What kind of environment does the Transaction Risk Management Team provide?

The team operates in a fast-paced, results-oriented, and customer-driven workplace where individual problem-solving and analytical skills are crucial.

Is prior experience in trust and safety necessary for this position?

While prior experience in trust and safety is preferred, it is not explicitly required as long as candidates have relevant experience in eCommerce payments.

Do you provide support for individuals with disabilities during the hiring process?

Yes, Amazon provides accommodations for applicants with disabilities throughout the application, interview, and onboarding processes.

What is the job ID for the Investigation Specialist position?

The job ID for the Investigation Specialist position is A2843714.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

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