FAQs
What is the main responsibility of the Investigations Operations Lead at Airbnb?
The main responsibility of the Investigations Operations Lead is to manage and execute cross-functional investigations, reviews, and account removals, ensuring consistent and fair enforcement across the Airbnb platform.
What qualifications are required for this position?
Candidates should have a Bachelor's degree in a relevant field or equivalent experience, proven experience in program management, strong analytical and communication skills, familiarity with legal and compliance considerations, and experience in a trust and safety role within a tech company.
Is experience with specific tools required for this role?
Experience with tools such as Airtable and other project management software is a plus, but not mandatory.
What type of projects will the Investigations Operations Lead manage?
The Investigations Operations Lead will manage small to large-scale enforcement actions, including investigations on user behavior, account removals, and fraud remediation projects.
Will this role involve collaboration with other teams?
Yes, the role will require extensive cross-functional collaboration with various teams including legal, policy, communications, and customer support to facilitate investigations and implement removal decisions.
Is this position eligible for remote work?
Yes, this position is US - Remote Eligible; however, candidates must reside in a state where Airbnb, Inc. has a registered entity.
How often will the Investigations Operations Lead need to report insights and findings?
The Investigations Operations Lead is expected to provide impact reports, insights, and follow-up actions regularly, including leading quarterly SteerCo meetings with cross-functional leaders.
What type of problems will the Investigations Operations Lead be expected to solve?
The Investigations Operations Lead should demonstrate proactive and reactive problem-solving abilities, particularly in addressing issues related to user behavior and platform integrity.
Are there opportunities for professional development in this role?
Yes, there are opportunities for professional development, as the role involves working with cross-functional teams and contributing to the improvement of the platform's safety and quality.
How does Airbnb approach diversity and inclusion within the hiring process?
Airbnb is committed to working with the broadest talent pool possible and encourages individuals from diverse backgrounds to apply, fostering an inclusive environment that values diverse ideas.