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IRD - Order Taker

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Accor

8d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Dubai
  • Quick Apply

AI generated summary

  • You must have strong guest service skills, fluent English, food and beverage knowledge, experience in customer service, and cash handling. Proficiency in Micros, MS Office, and flexibility in hours are essential.
  • You will inform guests of hotel services, up-sell food and beverages, enter orders in POS, manage inquiries and complaints, process payments, and run end-of-shift reports.

Requirements

  • Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills
  • Proficient in the English language (verbal & written), second language is an asset
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
  • Must be flexible in terms of working hours
  • Must know various food & beverage terminologies
  • Working knowledge of Micros & MS Office is must
  • 2 years minimum experience in customer service
  • A hospitality diploma is an asset
  • Must have the ability to handle cash effectively and accurately

Responsibilities

  • Inform Guests about all other hotel services and promotions upon request
  • Up sell orders / suggest food & beverage items as per orders
  • Give appropriate preparation and delivery times
  • Enter Guest orders in Micros POS
  • Communicate all incoming orders to servers properly
  • Process daily amenity list
  • Handle Guest inquiries and complaints
  • Run end-of-shift reports
  • Drop cash payments

FAQs

What is the location of the IRD - Order Taker position?

The position is located at the Queen Elizabeth II (QE2), which is permanently docked at Dubai's Port Rashid in the UAE.

What are the primary responsibilities of the Order Taker?

The primary responsibilities include informing guests about hotel services, upselling food and beverage items, processing guest orders in the Micros POS, handling inquiries and complaints, and running end-of-shift reports.

What qualifications are required for this position?

The candidate must possess outstanding guest service skills, proficiency in English, experience in customer service (at least 2 years), a working knowledge of Micros and MS Office, and familiarity with food and beverage terminologies. A hospitality diploma is an asset.

Is previous experience required for the Order Taker role?

Yes, a minimum of 2 years of experience in customer service is required.

Are there any specific technical skills needed for this job?

Yes, candidates must have a working knowledge of the Micros POS system and MS Office.

Are there flexible working hours for this position?

Yes, candidates must be flexible in terms of working hours to accommodate the needs of the hotel.

What language skills are necessary for this job?

Proficiency in the English language (both verbal and written) is required, and a second language is considered an asset.

How should the candidate handle cash payments?

The candidate must have the ability to handle cash effectively and accurately.

Will training be provided for new hires?

While the job description does not specify, it is typical for hospitality roles to include training on systems like Micros and hotel procedures for new hires. Candidates should inquire during the interview process.

Is there an opportunity for growth in this position?

Yes, working in a renowned establishment like the QE2 can provide numerous opportunities for professional growth and career advancement within the hospitality industry.

Accor

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Accor is a leading global hospitality group offering a diverse portfolio of over 5,300 hotels and residences across more than 110 countries. It encompasses a wide range of brands, from luxury to economy, such as Raffles, Fairmont, Sofitel, Novotel, and ibis. Accor is committed to providing exceptional guest experiences through innovative services and a strong focus on sustainability and community engagement. The company aims to create memorable stays while contributing positively to the environment and the communities where it operates.