Logo of Huzzle

Home

Matches

Explore

Manage

IT Analyst (d/f/m)

image

Cognizant

1mo ago

  • Job
    Full-time
    Senior Level
  • Data
    IT & Cybersecurity
  • Munich

AI generated summary

  • You need 5+ years in IT support, strong German and English skills, troubleshooting experience, knowledge of Windows 10/11, Office 365, Intune, and data cabling, plus user administration expertise.
  • You will provide user support, log issues, monitor resolutions, troubleshoot problems, and collaborate with regional offices and suppliers to resolve IT support issues.

Requirements

  • Minimum of 5 years’ experience in IT support in a corporate environment.
  • Excellent written and verbal communication skills in German and English.
  • Troubleshooting in a corporate computing environment.
  • Investigation and diagnostic skills.
  • Experience with Microsoft Windows 10 & 11.
  • Proficiency in the Microsoft Office 365 suite of applications and Teams.
  • Familiarity with iPhone/iPad technology and mobile apps.
  • General user administration tasks.
  • Data/voice cabling and patching skills.
  • Experience with Intune, Autopilot and MS Teams.
  • Ability to manage expectations by sitting down with stakeholders.

Responsibilities

  • General IT service and user support: Provide support at all levels, both face-to-face and through various communication channels.
  • Logging support requests and incidents: Document and track reported issues.
  • Monitoring and completion of issues and requests: Oversee the resolution of problems received by the IT Service Desk, escalating when necessary.
  • Troubleshoot problems: Use diagnostic tools and escalate issues as needed.
  • Liaise with regional offices and third-party suppliers: Collaborate to resolve user support issues.

FAQs

What is the location of the IT Analyst position?

The position is located in München, Germany, and is on-site.

What are the key responsibilities of the IT Analyst?

The IT Analyst will provide general IT service and user support, log support requests and incidents, monitor the completion of issues, troubleshoot problems, and liaise with regional offices and third-party suppliers.

What qualifications are required for this role?

A minimum of 5 years’ experience in IT support, excellent communication skills in German and English, troubleshooting abilities, and experience with Microsoft Windows 10 & 11, among other specific skills.

Is experience with Legal tools important for this position?

Yes, experience working with Legal tools in the legal sector is considered a desirable qualification.

What certifications are preferred for this role?

Microsoft Certified Desktop Support Technician (MCDST) or higher, as well as ITIL certification (Foundation level) are preferred qualifications.

What communication skills are necessary for this role?

Excellent written and verbal communication skills in both German and English are required.

Does the job require experience with specific tools?

Yes, familiarity with End User Tools like Nexthink, Microsoft Office 365, Intune, Autopilot, and iManage Document Management System is important.

What kind of support will the IT Analyst provide?

The IT Analyst will provide support at all levels, both face-to-face and through various communication channels.

Will there be opportunities for professional development?

Yes, Cognizant offers opportunities for innovative career tracks and professional development through education and dedicated training.

Is there a team collaboration aspect to this job?

Yes, the IT Analyst will need to collaborate with regional offices and third-party suppliers to resolve user support issues.

image

Cognizant

Consulting
Industry
10,001+
Employees

Mission & Purpose

Cognizant is a multinational technology company that provides a wide range of IT services and solutions to organisations worldwide. Their primary focus is on helping businesses transform and thrive in the digital age. Cognizant's mission and purpose are centred around delivering innovative and cutting-edge technology solutions that drive client success. They offer services such as digital strategy, consulting, technology implementation, and IT outsourcing, enabling companies to adapt to evolving market dynamics, enhance operational efficiency, and deliver exceptional customer experiences. Cognizant's ultimate goal is to empower their clients with the tools, insights, and capabilities needed to navigate complex technological landscapes and achieve their business objectives in an increasingly digital world.