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IT Engineer

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Verkada

27d ago

Applications are closed

  • Job
    Full-time
    Mid Level
  • IT & Cybersecurity
  • $130K - $210K
  • San Mateo

Requirements

  • 5-star customer service mindset.
  • Excellent verbal and written communication skills.
  • Excellent teamwork skills.
  • Familiarity with macOS, Windows, Linux, iOS, and Android devices.
  • Ability to administer G-Suite for day-to-day operations
  • Experience working with SSO (Okta, OneLogin, etc.).
  • Capable of managing AV hardware and software, including Zoom and other video conferencing software.
  • Strong knowledge of networking concepts (switching, firewalls, subnetting, wireless technologies, VPNs, LAN/WAN, etc.).
  • Flexible work schedule; we take every opportunity to succeed as a company - sometimes that means early mornings, late nights, and unexpected phone calls and Slack messages outside of typical working hours.
  • Ability to lift 30 lbs over short to medium distances, carry light loads up and down stairs, crouching or crawling as the situation demands.
  • Desired Skills/Experience:
  • BS in Computer Science, Information Systems, or similar experience.
  • Familiarity with any/all of our current technology stack: Jira, Okta, Slack, Salesforce, Zoom and Zoom Rooms, Kandji, Intune, VoIP telephony among others.
  • Good grasp on how APIs are designed and implemented.
  • Familiarity with programming languages e.g. Python.
  • Exposure to HPE/Aruba, Palo Alto networking hardware.
  • Fearless when it comes to troubleshooting or determining root cause.
  • A love of documentation and process improvement.
  • Demonstrate that you continue to keep your knowledge and skills up to date
  • Prior IT/helpdesk/customer service experience, particularly in an early-stage startup.

Responsibilities

  • Our ideal candidate has a technical background, has experience in a customer support or IT admin role, and understands the day-to-day aspects of an IT organization, especially in a high-growth startup with ever-changing requirements.
  • Troubleshooting for all IT-related topics and in-depth research to find the best technical solutions.
  • Administering a wide variety of SaaS apps; provision/modify/remove access as needed.
  • Ordering/procuring equipment, maintaining vendor relationships, and inventory management for all IT hardware and software.
  • Partner with all business units and collaborate on projects.
  • SaaS account management with an eye on security and cost evaluations.
  • Able to communicate effectively and concisely to the entire company.
  • Supporting global workforce, partnering with overseas IT teams, both employees and consultants.
  • Analyze existing processes, suggest and make improvements, and implement business processes where none exists.
  • A desire to learn and expand your horizons; take on new challenges as the business scales and things break.
  • Willingness to go above and beyond what is listed in this description; as the company grows, so will the role.

FAQs

What are the essential skills required for this IT Engineer role?

Essential skills for this role include troubleshooting, adaptability, staying up-to-date with tech trends, great team player, and strong communication skills.

What is the primary goal of an IT Engineer at Verkada?

The primary goal of an IT Engineer at Verkada is to enable all employees to be successful by providing top-notch IT support and solutions.

How should an IT Engineer handle shifting priorities in their daily tasks?

An IT Engineer should be able to handle shifting priorities by staying organized, staying calm under pressure, and adapting quickly to new tasks as they arise.

What kind of communication channels should an IT Engineer be comfortable using?

An IT Engineer should be comfortable using a multitude of communication channels including email, phone calls, in-person interactions, and instant messaging platforms.

How can an IT Engineer contribute to the team without too much oversight?

An IT Engineer can contribute to the team without too much oversight by being proactive, taking initiative, and having a strong understanding of the company's IT needs and priorities.

Modern Enterprise Building Security

Technology
Industry
1001-5000
Employees
2016
Founded Year

Mission & Purpose

Verkada is a leader in cloud-managed enterprise building security, enabling over 17,000 organizations worldwide to protect their people and assets while prioritizing privacy. Designed with simplicity in mind, Verkada’s seven product lines - video security cameras, door-based access control, environmental sensors, alarms, visitor management, mailroom and intercom - provide unparalleled visibility through a single secure cloud-based software platform. The company was founded by computer scientists and security experts from Stanford University, and Hans Robertson, the former co-founder and COO of Cisco Meraki. Verkada is headquartered in San Mateo, CA with offices in Salt Lake City, Tampa, Phoenix, Austin, London, Sydney, Taiwan, New York, Philadelphia, Toronto, Mexico City, Seattle and Tokyo.