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IT Executive

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Hilton

15d ago

  • Job
    Full-time
    Junior & Mid Level
  • IT & Cybersecurity
  • Pune

AI generated summary

  • You must have prior IT experience, preferably in hospitality, knowledge of Microsoft systems, familiarity with hotel apps like Fidelio/Micros, and strong organizational and interpersonal skills.
  • You will manage IT budget, maintain user activity and server logs, troubleshoot software, interact with vendors, ensure backups, resolve issues, order supplies, and uphold security measures.

Requirements

  • - Previous IT experience, preferably in the hotel, leisure, and/or service sector
  • - Experience of all Microsoft systems
  • - Experience of hotel applications, such as Fidelio and Micros, preferred
  • - Excellent organizational and interpersonal skills
  • - Current technical skills and knowledge of technology

Responsibilities

  • - Assist in the creation of and work within the established IT department budget and control expenses
  • - Develop and maintain positive and productive working relationships with other employees and departments
  • - Partner with and assist others to promote an environment of teamwork and achieve common goals
  • - To maintain the user activity on the server (login creation/GPO)
  • - Check various event logs in the servers and capacity utilization
  • - PMS, POS and other hotel related software maintenance and troubleshooting
  • - Interact with AMC vendor for hardware replacement
  • - Maintenance of Backup and testing of tapes by restoring it
  • - To take active part in the running of the IT operations and interacts with other departments in resolving issues
  • - Follow up on the pending issues
  • - Maintain and order parts and supplies in a timely and efficient manner while minimizing waste and maintaining “green” initiatives
  • - May be responsible for hotel security to minimize risk of theft, crime and other hazards
  • - Perform other duties as assigned

FAQs

What are the primary responsibilities of an IT Executive?

An IT Executive is responsible for the day-to-day support of IT systems, including business systems, office systems, computer networks, telephony systems, and ensuring the quality and delivery of IT services for both the hotel and its Guests.

What skills and experience are required for this position?

Previous IT experience, preferably in the hotel or service sector, is required along with experience in Microsoft systems and hotel applications such as Fidelio and Micros. Excellent organizational and interpersonal skills and current technical knowledge of technology are also important.

Will I be involved in budgeting for the IT department?

Yes, as an IT Executive, you will assist in the creation and management of the established IT department budget and control expenses.

What is the role of the IT Executive in ensuring guest experience?

The IT Executive will maintain user activity on servers, check event logs, troubleshoot software issues, interact with vendors for hardware replacement, ensure data backups, and follow up on pending issues to create a seamless guest experience.

Is teamwork an important aspect of the IT Executive role?

Yes, developing and maintaining positive relationships with other employees and collaborating to achieve common goals is essential to promote a productive work environment.

What kind of technical knowledge is necessary for this role?

Current technical skills and knowledge of various technologies, specifically relating to IT systems and hotel applications, are necessary for this position.

Are there any sustainability initiatives involved in this role?

Yes, part of the responsibilities includes maintaining and ordering parts and supplies efficiently while minimizing waste to align with "green" initiatives.

Will the IT Executive have any responsibilities regarding hotel security?

Yes, the IT Executive may be responsible for hotel security to minimize risks of theft, crime, and other hazards.

What type of company culture can I expect when working for Hilton?

Hilton fosters a culture dedicated to providing exceptional guest experiences, with a vision to create remarkable hospitality experiences around the world, united through teamwork and shared values.

Are there opportunities for professional development in this role?

Yes, working as an IT Executive at Hilton offers opportunities for professional growth and continuous learning in the hospitality industry.

Hilton

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Hilton is a global hospitality company that operates a chain of hotels and resorts worldwide. They provide accommodation and services for travellers and guests, offering a range of options from luxury to budget-friendly hotels. Hilton's ultimate mission is to be the most hospitable company in the world, aiming to deliver exceptional guest experiences and create memorable moments for their customers. Their purpose is to provide a welcoming and comfortable environment where guests can relax, enjoy their stay, and feel cared for during their travels. They strive to offer consistent quality across their properties, with a focus on outstanding service, amenities, and personalised experiences to ensure guests feel valued and satisfied.

Benefits

  • Health & Welfare Benefit Plans

  • Retirement Savings Program

  • Mental Wellness Support

  • Flexible Schedules

  • Access to your pay when you need it ​​​​​​​through DailyPay