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IT Helpdesk Analyst

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Talize

Oct 10

Applications are closed

  • Job
    Full-time
    Mid Level
  • Customer Relations
    IT & Cybersecurity
  • North York

Requirements

  • College diploma or university degree in Computer Science
  • Minimum 3 years of work experience working in a similar position is a must.
  • One or more of the following certifications are good to have:
  • CompTIA A+
  • Network +
  • Microsoft Certified
  • ITIL
  • Post-secondary studies in network technology, information technology, computer science (3rd or 4th year) is required.
  • Good knowledge of Windows and MacOS operating systems as well as Microsoft Office applications
  • Good knowledge of PC hardware, printers/scanners and audio/visual equipment
  • Working knowledge of Active Directory as well as Azure AD administration
  • Ability to install Windows applications
  • Document problems and resolutions
  • Demonstrated hardware/software/network and VPN troubleshooting skills
  • Ability to lift computer related equipment
  • Excellent communication and inter-personal skills
  • Customer service focus – technically oriented while maintaining the ability to positively interact with nontechnical clients
  • Nice to have: Retail / POS experience
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Good written, oral, and interpersonal communication skills.
  • Ability to conduct research into IT security issues and products as required.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Team-oriented and skilled in working within a collaborative environment.
  • 40-hour on-site (temporarily hybrid) work week with on-call rotation.
  • Travel to Company’s stores and other locations as required.
  • Sitting for extended periods of time.
  • Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other computer components.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.
  • Comfortable with handling tools to troubleshoot and repair it equipment or network wiring.

Responsibilities

  • Assist in providing day-to-day IT support across all company branches
  • IT Onboarding and off-boarding of employees
  • Maintain accurate IT hardware and software inventory
  • Troubleshooting IT equipment (Cell Phone, VOIP, laptops / desktops, AV) or software
  • Ensuring requests and issues are resolved in a timely manner with great customer satisfaction by providing the best solution for our employees
  • Other IT operational tasks, projects and change initiatives as assigned
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Reproduce, diagnose and resolve technical problems encountered by users
  • Provide advice and training to users in response to identified difficulties
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software

FAQs

What is the primary role of the IT Helpdesk Analyst at Talize?

The primary role of the IT Helpdesk Analyst is to provide day-to-day IT support across all company branches, including onboarding and offboarding employees, troubleshooting IT equipment and software, and ensuring customer satisfaction by resolving requests and issues in a timely manner.

What qualifications are required for this position?

Candidates must have a college diploma or university degree in Computer Science, a minimum of 3 years of relevant work experience, and knowledge of Windows and MacOS operating systems. Certifications such as CompTIA A+, Network+, Microsoft Certified, or ITIL are also beneficial.

Is prior retail experience necessary for this position?

While prior retail experience is nice to have, it is not a strict requirement for the IT Helpdesk Analyst position.

What types of hardware and software will I be supporting?

The IT Helpdesk Analyst will support a variety of IT equipment, including cell phones, VOIP systems, laptops/desktops, and audio/visual equipment, as well as software applications such as Microsoft Office.

Will there be opportunities for professional development?

Yes, Talize offers unlimited opportunities to learn and grow, allowing employees to unleash their highest potential each day.

What is the physical work environment like?

The work environment involves a 40-hour on-site work week with a temporary hybrid model, which may require travel to company stores and other locations as needed.

Is customer service experience required for this role?

While specific customer service experience is not required, a customer service focus and the ability to positively interact with nontechnical clients are essential for this position.

What are the core competencies expected for the role?

The core competencies include communication, adaptability, problem-solving, time management, teamwork, technical proficiency, critical thinking, self-motivation, emotional intelligence, and ethical and professional behavior.

How do I apply for this position?

Interested candidates can apply by following the application instructions provided in the job listing on Talize's career page.

Are there any specific physical requirements for the role?

Yes, candidates should be able to sit for extended periods, lift moderately heavy objects like computers and peripherals, and have sufficient dexterity to operate computer equipment.

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Talize

Fashion and Lifestyle with Conscience

Retail & Consumer Goods
Industry
501-1000
Employees
2005
Founded Year

Mission & Purpose

Talize is a proudly Canadian owned and operated for-profit retail chain that is a leader in the secondhand clothing industry. Each store offers a first in class shopping experience and has been providing its customers with unique items at great prices over the years. At Talize, we are dedicated to helping the planet by extending the life of gently used goods, and through our efforts, we hope to inspire shoppers to lead more eco-friendly lives. We offer a wide variety of goods, from designer fashions and everyday brands, to home goods, books and toys—giving you one-of-a-kind finds and impressive savings every time!

Culture & Values

  • Result Driven

    We achieve our goals and celebrate success

  • Collaborative Teamwork

    We succeed when we work together

  • Do the right thing

    For the customer, For your teammate, For a sustainable future