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IT Infrastructure Administrator

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East Lancashire Hospitals NHS Trust

14d ago

  • Job
    Full-time
    Junior & Mid Level

AI generated summary

  • You must ensure IT infrastructure reliability, conduct maintenance, manage incidents, support departments, and provide excellent customer care while maintaining documentation and reporting.
  • You will maintain IT infrastructure, manage backups, resolve incidents, update documentation, support users, monitor systems, and assist with projects while ensuring high customer satisfaction.

Requirements

  • - Excellent administrative and maintenance services for the IT technical infrastructure service
  • - Ensure that the IT technical infrastructure including servers, storage and backup solutions continue to operate and support the requirements of the Trust
  • - Routine maintenance, management and backup operations of the Trust’s IT infrastructure covering server estate and storage environment
  • - Contribute to and assist in developing maintenance routines and schedules
  • - Contribute to and maintain infrastructure monitoring systems
  • - Ensure all infrastructure documentation is current and available
  • - Provide technical infrastructure support to the departments front line services
  • - Respond to and resolve technical IT infrastructure incidents in an efficient and professional manner
  • - Diagnose faults using analytical tools and provide fixes for hardware and software faults that arise in the use of the Trust’s IT infrastructure systems and assets
  • - Ensure that all IT Support systems related to infrastructure are maintained and kept up to date
  • - Create regular and ad hoc reports on IT infrastructure assets availability and performance
  • - Carry out new equipment provisioning and upgrades of current equipment to agreed timescales and procedures
  • - Advise staff on the best use of the Trust’s messaging systems
  • - Maintain the Trust’s Active Directory and Messaging systems
  • - Provide high levels of customer care and satisfaction
  • - Be involved with specific IM&T roll-outs of projects as required

Responsibilities

  • Provide excellent administrative and maintenance services for the IT technical infrastructure service
  • Ensure that the IT technical infrastructure including servers, storage and backup solutions continue to operate and support the requirements of the Trust
  • Carry out routine maintenance, management and backup operations of the Trust’s IT infrastructure covering server estate and storage environment
  • Contribute to and assist in developing maintenance routines and schedules
  • Contribute to and maintain infrastructure monitoring systems
  • Ensure all infrastructure documentation is current and available
  • Provide technical infrastructure support to the departments front line services
  • Respond to and resolve technical IT infrastructure incidents in an efficient and professional manner, being sympathetic to the needs of our service users and using appropriate tools and resources
  • Diagnose faults using analytical tools and provide fixes for hardware and software faults that arise in the use of the Trust's IT infrastructure systems and assets
  • Ensure that all IT Support systems related to infrastructure are maintained and kept up to date
  • Create regular and ad hoc reports on IT infrastructure assets availability and performance
  • Carry out new equipment provisioning and upgrades of current equipment to agreed timescales and procedures
  • Advise staff on the best use of the Trust’s messaging systems
  • Maintain the Trust’s Active Directory and Messaging systems
  • To provide high levels of customer care and satisfaction
  • To be involved with specific IM&T roll-outs of projects as required

FAQs

What are the main responsibilities of the IT Infrastructure Administrator?

The IT Infrastructure Administrator is responsible for providing administrative and maintenance services for the IT technical infrastructure, including routine maintenance and management of servers, storage, and backup solutions, as well as responding to technical incidents and ensuring documentation is current.

What skills are required for this role?

Essential skills include knowledge of IT infrastructure management, experience with hardware and software troubleshooting, familiarity with Active Directory, and the ability to create reports on infrastructure performance.

Will I be involved in project roll-outs?

Yes, the role involves participation in specific Information Management and Technology (IM&T) project roll-outs as required.

How is customer care prioritized in this role?

High levels of customer care and satisfaction are emphasized, ensuring that service users receive professional and sympathetic support for their IT infrastructure needs.

What tools are used for diagnosing faults?

Analytical tools are utilized to diagnose faults and provide fixes for hardware and software issues related to the Trust’s IT infrastructure systems.

Is there an opportunity to contribute to maintenance routines?

Yes, the IT Infrastructure Administrator is expected to contribute to and assist in developing maintenance routines and schedules for the infrastructure.

How often are reports generated regarding infrastructure performance?

Regular and ad hoc reports on IT infrastructure asset availability and performance are created as part of the role.

What systems will I maintain as an IT Infrastructure Administrator?

You will maintain the Trust’s Active Directory and messaging systems, among other IT infrastructure components.

How are technical incidents handled?

Technical IT infrastructure incidents are responded to and resolved in an efficient and professional manner, utilizing appropriate tools and resources to address service users' needs.

Is there training provided for this position?

Specific training opportunities may be available, especially related to the ongoing development of IT skills and knowledge applicable to the Trust’s infrastructure.

East Lancashire Hospitals NHS Trust

Delivering safe, personal and effective care

Science & Healthcare
Industry
5001-10,000
Employees
2003
Founded Year

Mission & Purpose

East Lancashire Hospitals NHS Trust provides comprehensive healthcare services across several hospitals in East Lancashire, including emergency care, surgery, and specialized treatments. Their ultimate mission is to deliver high-quality, patient-centered care while improving health outcomes and promoting well-being. Their purpose is to ensure accessible, effective, and compassionate healthcare for the communities they serve, focusing on both immediate and long-term health needs.