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IT Sales Specialist

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ASM Global

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    IT & Cybersecurity
  • Fort Lauderdale
  • Quick Apply

AI generated summary

  • You need an Associate Degree or equivalent, 1–3 years in IT sales support or customer service, IT certifications preferred, knowledge of networking, and strong communication and organizational skills.
  • You will handle IT sales inquiries, assess client needs, provide service quotes, coordinate installations, offer on-site support, maintain records, follow up post-event, and track sales metrics.

Requirements

  • Associate Degree in Information Technology, Business, or a related field; or High School diploma or GED with IT related certifications.
  • 1–3 years of experience in sales coordination, technology services, IT help desk or support role.
  • Experience in convention centers, hotels, or similar settings is a plus.
  • CompTIA A+, Network+, Security+ or MCSE certifications, preferred.
  • 2+ years in IT sales support, technical customer service, or a related role.
  • Basic knowledge of internet services (Ethernet, WiFi, streaming), network hardware, and troubleshooting.
  • Familiarity with Office 365 and common devices (desktop, laptop, tablet, mobile).
  • Strong communication, customer service, and problem-solving skills.
  • Highly organized, detail-oriented, and able to manage multiple tasks and deadlines.
  • Team-oriented with a flexible, professional, and self-motivated approach.
  • Comfortable working under pressure in a fast-paced, client-facing environment.
  • Experience with event technology and/or in the hospitality industry, preferred.

Responsibilities

  • Act as the initial point of contact for IT-related sales calls and service inquiries for events and exhibitions.
  • Consult with clients to assess internet and networking needs and recommend appropriate service packages and equipment (e.g., hardline, or wireless internet, streaming, large file transfers, real-time applications).
  • Provide accurate service quotes and explain technical information clearly to non-technical clients.
  • Serve as the primary liaison between event organizers, exhibitors, internal technical teams, and event staff to ensure seamless coordination and delivery of IT services.
  • Coordinate with internal IT staff to manage the installation, testing, and support of IT services before and during events.
  • Provide on-site client support during event load-in, operation, and tear-down, assisting with troubleshooting and escalating issues as needed.
  • Maintain accurate records of service orders, installations, and client communications, ensuring timely processing through internal systems.
  • Follow up with clients after events to answer questions, gather feedback, and ensure satisfaction.
  • Collaborate with the IT Manager to track and report on monthly sales metrics, service performance, and client evaluations.
  • Support efforts to enhance customer satisfaction and retention through consistent, responsive service and communication.
  • Other duties as assigned.

FAQs

What is the primary role of an IT Sales Specialist?

The primary role of an IT Sales Specialist is to act as the main point of contact for clients needing internet and networking services for events, combining sales and customer service with technical knowledge to help clients choose appropriate connectivity solutions.

What qualifications are required for the IT Sales Specialist position?

Candidates should have an Associate Degree in Information Technology, Business, or a related field, or a High School diploma or GED with IT-related certifications. Additionally, 1–3 years of experience in sales coordination, technology services, IT help desk, or support roles is preferred.

Are there any certifications that are preferred for this position?

Yes, CompTIA A+, Network+, Security+, or MCSE certifications are preferred for this position.

Is previous experience in the hospitality industry beneficial for this role?

Yes, experience in convention centers, hotels, or similar settings is a plus and can be beneficial for this role.

What are the key skills and abilities required for an IT Sales Specialist?

Key skills include strong communication, customer service, and problem-solving skills, as well as being highly organized, detail-oriented, and able to manage multiple tasks. A basic knowledge of internet services, network hardware, and troubleshooting is also important.

Where is the work location for this position?

The work location is on site at the Broward County Convention Center.

Are there any physical demands associated with the IT Sales Specialist position?

Yes, the job requires the ability to stand, walk, sit, bend, stoop, and reach for extended periods, as well as the ability to lift and carry up to 20 lbs as needed.

What type of schedule can be expected for this role?

The schedule may include irregular hours, including evenings, weekends, and holidays, based on event needs.

How is compensation determined for this position?

Compensation is competitive and commensurate with experience, along with a generous benefits package.

Does the company provide equal employment opportunities?

Yes, Legends & ASM Global is an Equal Opportunity/Affirmative Action employer and encourages women, minorities, individuals with disabilities, and protected veterans to apply.

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ASM Global

Home to the World's Biggest Moments

Entertainment & Media
Industry
10,001+
Employees
2019
Founded Year

Mission & Purpose

ASM Global is the world’s leading venue management company and producer of live event experiences. With over 350+ premier venues spanning worldwide, we operate and invest in the world's most important stadiums, arenas, convention centers and theaters, including entertainment districts and mixed-use developments. We produce over 20,000 live events annually, welcoming over 164 million guests each year. As the global leader in content programming and revenue optimization, using the latest data-driven marketing disciplines, our best-in-class management reliably delivers maximum value and profitability for venue owners. Beyond the walls of our venues, ASM Global is on the ground, working to invest in people, strengthen our communities, and protect the environment. Our corporate social responsibility platform, ASM Global Acts, is a refreshing, modern commitment to social equity and global sustainability. A robust and growing DE&I initiative, commitment to local purchasing, and prioritizing green innovations (with an industry-high 40+ certified green venues) are just a couple examples of ASM Global’s impactful, world-friendly outlook. As the global industry leader, we understand the importance of setting an exceptional example, while having a great time doing it.