Logo of Huzzle

Home

Matches

Explore

Manage

IT Service Analyst - Newport

image

Office for National Statistics

Aug 1

Applications are closed

  • Job
    Full-time
    Entry Level
  • Newport

Requirements

  • Essential Skills Criteria
  • Excellent customer service and interpersonal skills with the ability to work collaboratively to build/improve relationships.
  • Ability to communicate effectively with a range of customers.
  • Ability to own an issue until a new owner has been found or the problem has been mitigated and / or resolved.
  • Can work under pressure and prioritise effectively, regularly assess business need and switching priorities to deliver quality outputs in a fast-paced environment.
  • The skills to challenge existing processes to continually improve our processes/services.
  • Ability to use information to make effective decisions.

Responsibilities

  • You will be responsible for the management, governance and service delivery for Software, Assets, Change and Configuration Management.
  • As part of this role, you will be responsible for (but not limited to):
  • Queue Management for Software, Asset and Change Management.
  • Kit handling for Starter, Movers, and leavers.
  • Governance and tracking of all IT Assets including Asset Refresh projects.
  • As an IT Service Analyst, you will implement service level management, provide business support, and escalating where relevant to IT Service Manager to ensure delivery of a resilient service, to meet the ongoing needs of the business.
  • As an IT Service Manager, you will:
  • Follow defined processes across all workstreams to ensure audit compliance and governance activities are completed within tight deadlines.
  • Establish and maintain relationships with both internal and external suppliers to support service delivery.
  • Confidently facilitate stakeholder engagement through meetings, stand ups and workshops.
  • Assess requirements to identify risks and impact to the estate, escalating where appropriate.
  • Ensure notes and actions are clear and concise, storing information appropriately in accordance with the ‘Responsible for Information’ policy.
  • Provide excellent customer service to both our internal and external customers.
  • Provide effective queue management across multiple workstreams in a timely manner. Whilst meeting business needs through prioritisation.

FAQs

Where is the IT Service Analyst position located?

The IT Service Analyst position is located at our Newport office, specifically at Government Buildings, Cardiff Road, Newport, South Wales, NP10 8XG.

How many days a week is on-site attendance required?

On-site attendance is required for 4 days a week due to the nature of the role.

What are the main responsibilities of the IT Service Analyst?

The main responsibilities include managing, governing, and delivering services for Software, Assets, Change and Configuration Management, queue management, kit handling for starters, movers, and leavers, and tracking all IT Assets.

What skills are essential for this role?

Essential skills include excellent customer service and interpersonal skills, effective communication across various customer bases, the ability to work under pressure, prioritize effectively, challenge existing processes, and use information to make decisions.

What kind of support will I receive for my professional development?

You will have access to Protected Learning Time for personal development, and you will be part of a supportive and active Community of Practice to help you progress in your career.

Is there a possibility of working flexibly?

Yes, the Office for National Statistics is committed to supporting employee wellbeing and offers flexible working opportunities in line with their hybrid working policies.

What kind of security clearance is required for this position?

The position requires Security Clearance, specifically having been present in the UK for 3 consecutive years immediately prior to applying.

What is the salary for this position?

The salary for the IT Service Analyst position is £25,954, in addition to a contribution of £7,008 towards your Civil Service Defined Benefit Pension scheme.

How will my application be assessed?

Your application will be assessed based on your CV, work history, skills, experience, and personal statement. The personal statement should provide evidence for each essential criteria within the person specification.

Are there any nationality requirements for this position?

Yes, the role is broadly open to UK nationals, nationals of the Republic of Ireland, Commonwealth countries with the right to work in the UK, EU nationals with settled or pre-settled status, and certain other specified groups.

Will I receive feedback on my application?

Feedback will only be provided if you attend an interview or assessment.

image

Office for National Statistics

The UK's largest independent producer of official statistics and the recognised national statistical institute of the UK

Government
Industry
1001-5000
Employees

Mission & Purpose

We’re the Office for National Statistics (ONS), the UK’s largest independent producer of official statistics. The statistics we gather make a real difference, helping people make important decisions for the nation and our communities on everything from health and education to the environment and the cost of living. We’re responsible for the census that happens every ten years and share information and analysis about some of the UK’s most topical issues. Based on feedback from colleagues, the ONS has been named by Glassdoor as one of the best places to work in the UK in 2023. We’re the first Civil Service department to make it into the top 50.

Get notified when Office for National Statistics posts a new role

Get Hired with Huzzle

Discover jobs with AI-powered precision. Autofill and track applications, create tailored resumes, and find the best opportunities across the web – all by simply chatting.

Already have an account?