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IT Service Manager - Capacity Manager

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Bank of Ireland

14d ago

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Dublin

AI generated summary

  • You need strong capacity modeling skills, ITIL knowledge, cross-team collaboration experience, advanced analytics (PowerBI), reporting skills, and the ability to manage multiple tasks under pressure.
  • You will ensure IT capacity and availability for critical services, act as a service integrator, analyze and monitor frameworks, and educate teams on management processes and risks.

Requirements

  • You will have an excellent understanding of the Availability & Capacity process and policies, with experience building IT Capacity models and undertaking service analysis will make you stand out!
  • Experience of delivering results through cross team collaboration will give you an advantage along with good broad IT systems knowledge and skills especially ITIL, and advanced analytic tools skills like PowerBI.
  • Experience of managing work across a multi-vendor outsourced environment is important, along with problem solving, and the ability to provide a first class service delivery.
  • There are no specific qualifications or minimum educational requirements needed for this role.
  • Strong MI, reporting and presentational skills (Excel, PowerPoint)
  • Proven ability to effectively manage multiple simultaneous tasks and/or initiatives
  • Ability to manage well under pressure and to operate in a decisive and inclusive manner

Responsibilities

  • Ensuring critical services have sufficient IT Capacity and meet Availability targets reflecting the current and future needs of the business
  • Acting as a Service Integrator across all teams, partners and business demand sources for Capacity & Availability
  • Analysis, monitoring and contribution to the Capacity & Availability framework for all critical IT services.
  • Owning, maintaining, measuring and educating multiple parties on the Capacity & Availability management process, policy, controls and risks.

FAQs

What is the main responsibility of the IT Service Manager - Capacity Manager?

The main responsibility includes ensuring critical IT services have sufficient capacity and meet availability targets to reflect the current and future needs of the business.

What kind of team will I be working with?

You will work in a high-energy team with a broad range of experience and backgrounds across IT and the business, characterized by strong team bonds and great cross-team support.

Is there a specific qualification required for this role?

There are no specific qualifications or minimum educational requirements needed for this role.

What skills are desirable for this position?

Desirable skills include strong MI, reporting and presentation skills (Excel, PowerPoint), the ability to manage multiple simultaneous tasks and operate under pressure, and good knowledge of IT systems, especially ITIL and advanced analytic tools like PowerBI.

How important is cross-team collaboration for this role?

Cross-team collaboration is crucial, as experience in delivering results through collaboration will give you an advantage in this role.

What kind of work environment can I expect?

You can expect a supportive and flexible work environment that prioritizes work-life balance, offering opportunities for flexible working arrangements.

What benefits do employees receive?

Employees receive 23 days of annual leave, excellent pension contributions, paid maternity leave, support for fertility and surrogacy, and access to wellness programs.

Will there be opportunities for professional development?

Yes, the company encourages and supports staff to pursue educational and professional qualifications to grow and enhance your career.

What is the focus of the Service Design team?

The focus of the Service Design team is on the availability, capacity, and recoverability of critical IT services through close working relationships with partners and a proactive approach to IT Service Management.

How can I contact the recruitment team for assistance during the application process?

You can contact the recruitment team by emailing recruitdirect@boi.com if you require assistance at any stage of the application and interview process.

Bank of Ireland

Enabling our customers, colleagues and communities to thrive.

Finance
Industry
10,001+
Employees
1783
Founded Year

Mission & Purpose

Welcome to Bank of Ireland on LinkedIn. We're here to keep you up to date on our latest news and to provide useful information and guidance to support your financial needs. A leading Irish bank, we offer a wide range of financial products including savings, loans, mortgages and deposit accounts.