FAQs
What is the job title for this position?
The job title is IT Service Specialist (m/f/d).
Where is the job location?
The job is located in Hamburg, Germany.
What qualifications are required for the IT Service Specialist role?
An IT-related degree and education background are required; ITIL and Project Management certification would be an advantage.
What kind of experience is needed for this role?
Solid experience in managing and coordinating projects in a cross-functional environment is needed, along with a deep understanding of IT processes according to the ITIL framework.
What tools will I work with in this position?
Experience with IT Service Management Tools, specifically ServiceNow, is required.
Is there an opportunity for career growth in this role?
Yes, this role offers a clear path for growth and leadership opportunities within the organization.
What types of projects will I be working on?
You will drive projects defined in the portfolio, ensuring deliverables are handed over as per defined requirements and supporting the development of end-user technology projects.
How does BAT prioritize employee well-being?
BAT offers a range of benefits, including full subsidy of the ‘Deutschland-Ticket’, discounts at fitness centers, online and offline training opportunities, and a state-of-the-art working environment.
What is the working environment like?
The office in Hamburg’s city center offers breathtaking views of the Alster and includes a dedicated Oasis area for relaxation and celebrations.
Are there any specific compliance standards I should be aware of?
Yes, ensuring governance, security, and compliance standards are enforced in platform development and other IT projects is part of the job responsibilities.
How does BAT support diversity and inclusion?
BAT values collaboration, partnership, and inclusion, striving to enable every individual to thrive, regardless of their background.
Is there support for professionals looking to return after a career break?
Yes, through The Global Returners program, BAT supports professionals looking to restart their careers after an extended absence from the workforce.
What does the company offer in terms of work-life balance?
BAT allows flexible working hours, enabling employees to work remotely or at the office as suited to their needs.