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IT Support

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Lonestar Electric Supply

2mo ago

  • Job
    Full-time
    Junior Level
  • Software Engineering
    IT & Cybersecurity
  • Houston

AI generated summary

  • You need a Bachelor's degree, 2 years' experience, Windows OS knowledge, Active Directory, and troubleshooting skills. Strong communication and travel readiness are also essential.
  • You will install operating systems, configure applications, manage assets, provide customer support, and perform after-hours maintenance while enhancing service satisfaction in a team environment.

Requirements

  • Qualifications
  • Bachelor’s degree and 2 years of progressive experience.
  • 1 year of Windows Desktop OS experience preferred.
  • Prior troubleshooting of wireless connectivity.
  • Microsoft Active Directory administration including on-premises and Azure AD.
  • Exchange online administration.
  • Must be able to work independently, as well as part of a team.
  • Strong verbal and written skills with the ability to articulate technical information to a non-technical audience.
  • Strong troubleshooting and analytical skills.
  • Ability to manage and prioritize work.
  • Automation experience preferred.
  • Patch and vulnerability management experience.
  • Experience with ConnectWise software is a plus.
  • Experience with Epicor Eclipse is a plus.
  • Occasional overnight domestic travel will be required.
  • Physical Requirements
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at a time.

Responsibilities

  • Responsibilities
  • Operating system installations per company specifications.
  • Configuration and troubleshooting of installed applications.
  • Asset management of hardware and software.
  • Scheduled after-hours system patching and upgrades.
  • Provide excellent customer support through email and phone to a user base of 650+ users and computers.
  • Improve customer service, perception, and satisfaction.
  • Ability to work in a team and communicate effectively.
  • Provide on-call support and after-hours maintenance on a scheduled rotation.
  • Other responsibilities as requested.

FAQs

What is the work location for the IT Support position?

The IT Support position is located in Austin, Texas and is an on-site, full-time role.

What are the qualifications required for this position?

The qualifications include a Bachelor’s degree with 2 years of progressive experience, preferably 1 year of Windows Desktop OS experience, and prior troubleshooting of wireless connectivity.

What experience is preferred for this role?

Preferred experience includes Microsoft Active Directory administration, Exchange online administration, asset management, automation experience, and familiarity with ConnectWise software and Epicor Eclipse.

Is this position suitable for veterans?

Yes, veterans are encouraged to apply for the IT Support position.

What are the responsibilities of the IT Support Associate?

Responsibilities include operating system installations, configuration and troubleshooting of applications, asset management, scheduled system patching and upgrades, providing customer support, and on-call support on a scheduled rotation.

How many users will the IT Support Associate be assisting?

The IT Support Associate will be providing support to a user base of 650+ users and computers.

Are there any physical requirements for this job?

Yes, there are physical requirements including prolonged periods of sitting at a desk and the ability to lift up to 15 pounds at a time.

What benefits are offered with this position?

Benefits include medical, dental, life and vision insurance, a 401(k) retirement plan with match, paid time off, and specified holiday pay.

Will the IT Support Associate need to work after hours?

Yes, the position requires scheduled after-hours system patching, upgrades, and on-call support.

Is travel required for this position?

Yes, occasional overnight domestic travel will be required.

Lonestar Electric Supply

We Make It Happen.

Retail & Consumer Goods
Industry
501-1000
Employees
2015
Founded Year

Mission & Purpose

Lone Star Electric Supply is a leading provider of electrical products and solutions, catering to the commercial, industrial, and residential sectors. They offer a comprehensive range of electrical supplies, including lighting, controls, and wiring devices, all sourced from top manufacturers. Their goal is to deliver exceptional value to their customers by combining high-quality products with expert advice and reliable service. Lone Star Electric Supply aims to be the go-to partner for electrical professionals by ensuring efficient and innovative solutions that meet the evolving needs of the market.