FAQs
What are the primary responsibilities of the IT Support Engineer role?
The primary responsibilities include desktop computer assembly, supporting a business network, providing first-line support on the Windows platform, maintaining IT team documentation, and ensuring all IT services are functional.
What qualifications or experience do I need for this position?
Candidates should have 2 to 3 years of first-line support experience on the Windows platform, and it is advantageous to have qualifications such as Comptia A+, Network+, Windows or MS 365 certifications, or CCNA.
What types of support will I be providing?
You will provide front-line support by answering calls and emails from staff, logging issues in the service desk, and working with 3rd party suppliers on more complex problems.
What software applications are primarily supported in this role?
The primary applications supported include MS 365 Office suite, Windows 10 and 11, Active Directory, Azure, MS Edge, Chrome, Office 365 Exchange, SharePoint, and MS Teams.
Will I be required to deal with staff across different locations?
Yes, the role involves providing first and second-line support for users in Hong Kong, Australia, India, the UK, and the US.
Are there opportunities for professional development?
Yes, the company offers a mentoring scheme and access to various employee affinity networks which promote professional growth and development.
What benefits are offered to employees?
Benefits include eye care, an Employee Assistance Programme, a day off for your birthday, a pension scheme with employer contributions, a cycle to work scheme, and an annual wellbeing allowance.
Is there any support for private healthcare?
Yes, private healthcare is offered after one year of service.
What is the workplace culture like at Law Business Research?
The workplace culture is inclusive and inspiring, shaped by core values that promote equality, collaboration, and respect.
How does the company support community initiatives?
The company engages in various charitable and community-based initiatives, including underwriting the costs of the Swawou School in Sierra Leone to provide education for girls.